By the time I walked onto the lot the car that I eventually purchased was on a very short list of my desired next car. My advisor understood this and really tried to not "sell" me the car, rather, he facilitated a smooth transition to me actually owning the car. No regrets from this guy. I have a permanent smile every time I'm driving thanks to my advisor, Jay Tennis
We have not bought a new or used car in 14 yrs. We were not looking forward to starting this process.
We were in the yard walking around and Jay approached us. This was the best thing that ever happed to us. Jay immediately made us feel comfortable when we started to ask questions. Jay's manner with dealing with people is so comforting.in starting this process. Jay has made us feel very comfortable
in calling him with any questions or stopping buy the dealership.
Very friendly from setting up the appointment to accommodating my crazy schedule. The day of the service anyone I spoke to was very helpful from the person who greeted me when I drove in to Dustin who processed the service request
My appointment was for an oil change but another issue developed before taking the car in for the oil change. My oil was changed, tires were rotated and my other concern about my car was taken care of, which was a broken stabilizer link. As always, I am pleased with the service I received.
I showed up early and they were able to accommodate me. The office staff and service personnel are exceptional and notify me if there is any changes to my service needs. There are two reasons for not giving the dealership five stars...cost of services provided and failure to provide for a permanent alignment option like Firestone has. On our New England roads, alignment is a safety concern. A customer should be able to pay once for alignments instead of being nickeled and dimed each time they come in for service. Since our roads are so bad...especially after the harsh winters...vehicles need alignments every few months. Every time the tires are rotated, an alignment makes good sense. While the waiting areas are very nice with snacks provided; I would rather have less comfortable waiting areas and lower service charges.