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Turpin Dodge Chrysler Jeep
Dubuque, IA
22 Reviews
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22 Reviews of Turpin Dodge Chrysler Jeep
July 28, 2023
We have had so many issues I don't know where to start. The first time we took our vehicle in, the service department didn't follow our directions on not rotating the tires. They rotated the tires and then The first time we took our vehicle in, the service department didn't follow our directions on not rotating the tires. They rotated the tires and then rotated them back to the original position after realizing we asked not to rotate. We addressed it with a service writer who got completely arrogant and challenged us to meet him in the parking lot. Took a while for a remedy to be taken care of and the promises weren't fulfilled either. We ended up paying for an oil change that we weren't supposed to pay for. We had a leak in the AC 2 times. They would suck out the freon and then tell us they couldn't find a leak. The service manager was horrible as far as his communication and acting like they tried everything. He was insulting and not offering any other solutions to find the link. Also made promises and then wouldn't follow through with them. We took it to a different dealership 25 minutes away and they found the link in less than 2 hours. That Dodge dealership earned our business. We will tell people to stay away from Turpin. More
by Bells
Employees Worked With
Kevin in Service
Helpful November 11, 2022
Will NEVER purchase another car from them again. They do not stand behind their cars being sold. Service department was rude and had no eta when the car would be fixed because they are short staffed They do not stand behind their cars being sold. Service department was rude and had no eta when the car would be fixed because they are short staffed. Service bill for $190.52 and it’s still not fixed. Poor service all around from sales manager on down. More
by Brittney
Employees Worked With
THEY ARE ALL A JOKE!
February 22, 2021
My wife and I were looking for a minivan a few years ago. When we walked on the lot we were ignored by the staff. We decided to go elsewhere after being left on the lot for about a half hour. Just recently When we walked on the lot we were ignored by the staff. We decided to go elsewhere after being left on the lot for about a half hour. Just recently I decided to give them another chance. I wanted to order a new truck. I walked into the dealership and I sat down with a sales person while another person took my truck for a ride so they could give me my trade value. It took close to a month to get a text from the sales person saying they were still working on my trade. It took me one day to get my trade value from another dealer. The level of service is horrible. Not just one bad experience but to have it happened twice? I would not recommend this dealership to anyone. More
by Steelerman36
Employees Worked With
Sales person
January 21, 2021
Years ago we made our first purchase at Turpin. We were so pleased with them we switched all of our company vehicles to Dodge so we could continue to do business at Turpin Dodge. Eventually our personal v so pleased with them we switched all of our company vehicles to Dodge so we could continue to do business at Turpin Dodge. Eventually our personal vehicles as well, and we have recommended them to family and friends. They are all nice to work from the time you enter the door through the final sale, making a purchase easy and smooth. We have also used the service department and body shop, again easy to work with, and the body shop does an amazing job. Most importantly Pat is an honest businessman and we feel comfortable working with him. We are happy we made the switch!! Sanchez Landscaping, Inc Martin and Patti Sanchez More
by PJ
Employees Worked With
Pat T (and others but I don’t always catch their names)
January 16, 2021
Took vehicle in for tranny repair and they didn't put it back together correctly..missing screws on air box, parts not connected to air box that should be and a few sensors not connected which cause the veh back together correctly..missing screws on air box, parts not connected to air box that should be and a few sensors not connected which cause the vehicle to run like crap...i had to inspect and fix all these things when I had the time off work..not a satisfied customer More
by Not satisfied
Employees Worked With
Steve
January 26, 2020
Sale guy was nice but the overall experience was not picked up my new car huge scratch that they would not do anything about full tank of gas didn’t happen after they said they would dissatisfied with t picked up my new car huge scratch that they would not do anything about full tank of gas didn’t happen after they said they would dissatisfied with them More
by Luke
Employees Worked With
Don’t know
November 26, 2019
Had an incident in Dubuque and needed emergency service, I showed up at Turpins and they worked me in. Service Manager was exceptional, treated me like a local. Thank you so much! I showed up at Turpins and they worked me in. Service Manager was exceptional, treated me like a local. Thank you so much! More
by Impressed
Employees Worked With
Service Manager
August 21, 2018
Great experience Turpin Dodge Chrysler Jeep Mike S. was fantastic to work with. Straightforward in dealing and no pressure. I enjoyed the test drive, discussion and explanation about the vehicl Mike S. was fantastic to work with. Straightforward in dealing and no pressure. I enjoyed the test drive, discussion and explanation about the vehicle. One of the best car buying experiences I have ever had. More
by Dave M
Employees Worked With
Mike S
November 19, 2017
Great experience!! Mike was excellent to work with. Very fast and friendly service. I was able to get the price I was looking for, on the used car I wanted. Mike was excellent to work with. Very fast and friendly service. I was able to get the price I was looking for, on the used car I wanted. More
by Revenig
Employees Worked With
Mike S
September 13, 2017
Terrible Service I bought a service plan and an additional warranty that covers: Tire & Wheel Protection, Alloy Wheel Cosmetic Repair, Paintless Dent Repair, Windshiel I bought a service plan and an additional warranty that covers: Tire & Wheel Protection, Alloy Wheel Cosmetic Repair, Paintless Dent Repair, Windshield Repiar, and Key Protection. First issue was when I had my husband take my van in to have the oil changed. They charged him for the oil change even though it was already paid for when I paid for the service plan. I contacted the dealership and it took awhile, but they eventually got back to me. I received a phone call from Adam, stating that he will figure out how the dealership would like to reimburse me and that he made a note on my file stating that I have a service plan. I never received any form of contact since then, and I never got my refund. Second incident, I had a tire valve break and had to have the tire pressure sensor replaced because of that. I was once again charged for that repair even though they have my warranty on file (it was bought through Turpin). I was given a bill that I have not paid, and I was also mailed a bill for it recently, which I will not be paying as I have coverage. I do NOT recommend ever buying a vehicle through Turpin or using their service department. More
by Molly Urbain
Employees Worked With
Adam M
