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Tuscaloosa Ford - Service Center
Tuscaloosa, AL
78 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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78 Reviews of Tuscaloosa Ford - Service Center
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April 09, 2024
Terrible service. I went in for work yo be done on my truck and they did nothing to fix it and completely ripped me off. Never coming here again and telling any and ev I went in for work yo be done on my truck and they did nothing to fix it and completely ripped me off. Never coming here again and telling any and everyone with a ford to avoid this place More
by saburnham
Employees Worked With
Service manager
Helpful November 22, 2023
I WENT TO HAVE A BULB REPLACED. ..$642 LATER MY HOOD SENSOR LIGHT STAYS ON...NOW ITS MY FAULT...THEY WON'T FIX IT..SAID IT WAS LIKE THAT WHEN I BROUGHT IT IN...A LIE!!!! IF I CAN PAY ..$642 LATER MY HOOD SENSOR LIGHT STAYS ON...NOW ITS MY FAULT...THEY WON'T FIX IT..SAID IT WAS LIKE THAT WHEN I BROUGHT IT IN...A LIE!!!! IF I CAN PAY ALMOST $700 FOR A Bulb REPLACEMENT ...AND I BOUGHT THE BULB MYSELF!!! I THINK I WOULD HAVE GOTTEN THAT FIXED TOO , IF I HAD DONE IT!!! BUT THEY MESSED UP MY HOOD AND WANTED ME TO PAY THEM TO GET IT FIXED!? ..MAKE THAT MAKE SENSE!!! HORRIBLE...RUNNNNNNN NEVA AGAIN!! More
by prissyj205
Employees Worked With
Nic Peters
October 27, 2023
I would give 0 stars if possible! !! My husband has been multiple times to have his truck worked on only for him to get it back and it literally be leaking oil the same day! !! My husband has been multiple times to have his truck worked on only for him to get it back and it literally be leaking oil the same day! More
by cameronsmith
Employees Worked With
Not sure
February 03, 2023
Supposed to change my oil but didn’t put me in the system so I waited 2 hours for nothing. This dealership has dented my rocker panel putting it on a lift, tried to charge me for a tire rotation that was nev so I waited 2 hours for nothing. This dealership has dented my rocker panel putting it on a lift, tried to charge me for a tire rotation that was never performed and now this. They are horrible. Do not take your vehicle there!!!! More
by nancynicholas64
Employees Worked With
Don’t know name
October 20, 2022
Took my 2014 Ford Focus car to Tuscaloosa Ford due to check engine light on and trans not shifting correctly. I was told that the TCM had failed and needed to be replaced. I was also told that the part w check engine light on and trans not shifting correctly. I was told that the TCM had failed and needed to be replaced. I was also told that the part was on nationwide back order with Ford and they didn’t know when the part would be available to fix my car. I found a new TCM online so I purchased it to get my car back running. I went to the dealer to get my car so I could replace the TCM myself due to it wasn’t purchased through Tuscaloosa Ford. The service director asked me to please bring the part to him and he would flash it and install it for free due to car had been at his shop for 30 days. He also expressed that he wanted my business in the future. I expressed that I’ve had bad experiences with them in the past and really didn’t trust them. He assured me that it was the previous service manager and that’s why he no longer works for them is because of the same issues. I agreed to let them install my new part. So I gave them the part and was told it would be ready in two days. A week later after multiple calls,I was told that the trans needed to be replaced because it was damaged when the TCM failed. My wife drove the car to them and dropped it off. They proceeded to give me a quote of $4,600 to repair my car. I told them that I wasn’t going to pay them that price to repair my car. They gave me the number to ford corporate to see if they would help. I was told they would cover the cost of the TCM but no help with the trans repair. I called the service director back and told him what ford had said. He told me that he would see if he could get me some help with the trans. After numerous calls and another week later they finally told me that they could help me with my trans repair. I told them that I would be picking my car up. They proceeded to tell me that my car isn’t drivable and it won’t start. Remember my wife drove the car to the shop for them to repair. I paid a wrecker company to tow the car back to my house. I repaired my car later that week for about four hours of my time and some contact cleaner. Cost was $5 can of contact cleaner versus$4600 ford quote. I have been driving my car for the last 5 days with zero issues. I called Tuscaloosa Ford earlier this week trying to talk to the service director. They told me he was available and asked for my name. I gave them my name and just guess he wouldn’t take my call. I let him a voice mail and haven’t heard anything back from them. This dealer is such a joke on the professional level and is scamming people everyday. Please don’t take your vehicle to them for any repairs unless you like getting scammed. More
by dmullins432015
Employees Worked With
Service director
March 24, 2022
Had a broken sunglasses holder on my Ford Explorer and was still under the new car warranty. It took over a week to get the part and after it was repaired, there were greasy fingerprints all over the roo was still under the new car warranty. It took over a week to get the part and after it was repaired, there were greasy fingerprints all over the roof. They did clean up their mess, but it should not have happened on a new vehicle. More
by Bubba35405
Employees Worked With
Joshua Siniard
March 24, 2022
Took my F-350 in for oil change. When I got my truck back, there was grease and oil on the front fenders and hood. Also, the two trim pieces on the back of the cab were found broke When I got my truck back, there was grease and oil on the front fenders and hood. Also, the two trim pieces on the back of the cab were found broken in the bed of the truck. They were just fine when I left it with them. More
by Bubba35405
Employees Worked With
Joshua Siniard
November 05, 2021
Awful experience and terrible customer service from start to finish. Everyone I spoke with in the service department was unorganized. Long wait to check in even though I scheduled the service in advance. N to finish. Everyone I spoke with in the service department was unorganized. Long wait to check in even though I scheduled the service in advance. No call or text back the entire time. Kept my truck for 3 days for routine scheduled service. Told me the same thing every time I called to check on the truck and tried to upsale me constantly. Then when the finally told me the truck was ready when I called I show up and they are surprised to see me and I have to wait another two hours while they call for warranty approval that they told me the day before was complete. I will drive an hour away to Bessemer Dealer for future service. This place is absolutely struggling. More
by Avoid This Dealer
Employees Worked With
Rhonda, Ken, Terry
October 30, 2021
Got my truck serviced. Asked them to check a tire that was low as well. They said the tire was fine just needed some air. Two days later, I wake up to find the tire flat. Local tire store found a nail in was low as well. They said the tire was fine just needed some air. Two days later, I wake up to find the tire flat. Local tire store found a nail in it and made the repair. A week after the service, made a 100+ mile trip. When we stopped, smoke was pouring from under the hood. Raised the hood to find the oil cap off and the engine covered in oil. I had to put almost a whole quart of oil in the engine. I called the service manager 3 times over a week and a half. I never got an answer or any return calls from the messages I left. I had another issue with them but this was the last one. Do not take your vehicle to Tuscaloosa Ford for service! More
by Dwhite
Employees Worked With
Service manager
