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Tustin Lexus
Tustin, CA
1,465 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,465 reviews
November 27, 2020
Great customer service. Provided loaner while car was being repaired. They quickly completed the repairs and had my car back to me at the scheduled time being repaired. They quickly completed the repairs and had my car back to me at the scheduled time More
by nelsoriano22
Employees Worked With
Brando Alegre
November 25, 2020
Rick is courteous and professional. We own multiple Lexus cars for their reliability. We would use Tustin Lexus again for future maintenance and any repair service. cars for their reliability. We would use Tustin Lexus again for future maintenance and any repair service. More
by Victor D
Employees Worked With
Peter Chan, Rex Urasaki, Rick Massucci, Derek Kincebach
November 22, 2020
Easy to schedule online, great customer service. Comfortable waiting area. The customer service rep, Derek, was very helpful in explaining what services would be rendered, and how long it would take Comfortable waiting area. The customer service rep, Derek, was very helpful in explaining what services would be rendered, and how long it would take. More
by mernet1
Employees Worked With
Derek Kincebach
November 14, 2020
Rick is always so courteous and helpful! He is also dependable in that he is always there every time we need advise and we value his suggestions. dependable in that he is always there every time we need advise and we value his suggestions. More
by alice
Employees Worked With
Rick Massucci
November 13, 2020
We can always count on Lexus in Tustin to treat us right because every time we have gone there everything is always been done with the upmost concern for the satisfaction of the customer because every time we have gone there everything is always been done with the upmost concern for the satisfaction of the customer More
by pandaknoll1
Employees Worked With
Nick
November 10, 2020
Out of all the dealerships I’ve been to Lexus in Tustin treated me the best great customer service. They also serviced my vehicle well and provided me a courtesy vehicle best experience ever no issues. treated me the best great customer service. They also serviced my vehicle well and provided me a courtesy vehicle best experience ever no issues. More
by Sporcayo
Employees Worked With
Nick Hrir
October 31, 2020
Great service! Everyone at Tustin Lexus was professional, kind, well informed and great at their job. I don’t think we could have had a better experience and we came home with a wonderful car! kind, well informed and great at their job. I don’t think we could have had a better experience and we came home with a wonderful car! More
by Happy customer
Employees Worked With
Keith Imoto
October 31, 2020
Useful online scheduling app allows me to effortlessly schedule and then reschedule my service appointment when needed without having to call. Modern feature that saves me time. schedule and then reschedule my service appointment when needed without having to call. Modern feature that saves me time. More
by john
Employees Worked With
Rick Massucci
