Tyrrell Chevrolet Company

Take my vehicles there for great service reps and great service Employees who stand behind their work service Employees who stand behind their work More

I was happy with everything except the surprise dealer mark up and non - negotiation about trade in value. Bob Perry in finance helped resolve the bottom line. When you have been on a long waiting list mark up and non - negotiation about trade in value. Bob Perry in finance helped resolve the bottom line. When you have been on a long waiting list and your turn comes up they know you are grateful to get the vehicle. I am pleased to have my dealer in town. The last purchase was from a dealer 600 miles away from which I have heard absolutely nothing since I drove off the lot a year ago. More

TLDR: These people don’t know diesels. They lie. They mislead. They make up excuses. They play stupid. They do not care about you. They do not care about your car. You have been warned. They lie. They mislead. They make up excuses. They play stupid. They do not care about you. They do not care about your car. You have been warned. Yes, this is a true story. And yes, everything in “” was actually told to me. INTRO: I made the grave mistake of taking my 07.5 3500 here with a P0087 low fuel pressure code. After 4 months my truck was not only still broken, but the only improvement made on it was 2 new batteries. And a $3000 bill. I was royally screwed, lied to, misled, and the entire time and I refuse to let myself get mad or angry, even now. So, trying to see the positive in this, I have convinced myself I paid them $500 for new batteries, and $2500 for a new business model that other shops can use to deal with customers they don’t want or just blatantly hate, sometimes for no reason but in my case, because of my gorgeous physic. So here is the business model I paid $2500 to learn called “THE TYRRELL” and it goes like this: PHASE 1: When the customer calls asking when you can get it in, tell them the end of the week. Back logged 2 weeks? “Yeah, end of the week.” Someone stole all the cat converters in the service lot that month? “End of the week.” Don’t even want the job? “Yeah, end of the week.” The customer will be excited and tow their Duramax there at which point you enter PHASE 2. PHASE 2: Don’t get to it for 3 weeks. The secret in this phase is every time the customer calls tell them you’d have to go look at it and you’ll call them back immediately or COB at the latest. Never do. Ever. Once you approach the 3 week mark or if the customer shows up in person, explain a convoluted bureaucratic story of how the work order for their truck was “opened then immediately closed.” No one knows why. Or how. Promise you will work on their truck next day so they will leave. Don’t touch for another week and move onto PHASE 3. PHASE 3: Batteries. Convince them first thing you need to do is replace batteries. Both. Fuel problem? “Needs batteries – Can’t diagnose it without batteries.” Rear end collision? Batteries. Broken windshield? Batteries. At this point, over a month of waiting for some sort of news or progress the customer will be so worn down they will just have you do it and justify it to themselves with something like “I was going to do that later this year anyway”. Congrats on your easy $500 – you may move onto PHASE 4. PHASE 4: Replace the most expensive part you can find. Oh, the customer already replaced it? Re-replace it. But wait-ask for proof! If they show you proof just find an excuse that it wasn’t good enough, such as “You got this from O’reilly” or “This isn’t an OEM replacement part” or “No remanufactured part works”. Or all 3. The key here is to ABSOLUTLY REFUSE to do any other work or diagnostics on the vehicle until they consent to it. The customer – after 6 weeks – will be so worn down and desperate for their vehicle they will have no choice but to authorize work. Move onto PHASE 5. PHASE 5: Wait for parts. 2 weeks. At least. Stretch it to 3 if you want. Who cares. PHASE 6: Take apart EVERYTHING! When replacing an injection pump do you need to take out the Y bridge? No. But do it anyway. Does the cab need to come off? No, but do it anyway. Front bumper? Front grille? Parking brake? No. No. No. But do it anyway. More hours to bill. Also, hook up the fuel lines backwards, can’t risk it actually fixing it. PHASE 8: Wait, what about phase 7??? Who cares, the customer is an idiot and doesn’t know any better. This is THE TYRRELL business model, we do what we want. Move onto PHASE 9. PHASE 9: Blame someone else. Uh oh, that part didn’t fix the problem? Like the customer tried to tell you? Well God forbid you tell them they were right, blame someone else. “That truck had an aftermarket part on it.” “Big GM told us to and they are stumped on it like we are.” “That was the previous Service manager, not me.” Repeat PHASES 4-9 as needed until the customer begs for their truck back, at which point move onto PHASE 10. PHASE 10: The bill. Bill the customer whatever you want. You deserve it! $200 core charge, slap it on “its non-refundable, and no you don’t keep the part either, it’s company policy.” At this point you may also insult the customer and their vehicle however you want in the comments. Go ahead, call it “a hack job” and “probably wouldn’t run properly after previous repairs.” The customer probably won’t read that or mind, in fact, we believe the customer probably can’t read at all – they’re the customer! BONUS PHASE! At any point if the customer ever wants to just trade in their truck on a new one offer them $500 for it. Yeah, only two 0’s. Five hundred. What? The part that’s currently getting put on is $950? Oh well, $500. Oh, we just put $500 worth of batteries on it? Oh well, $500. Screw them, it’s just the customer. Who cares. Besides, we don’t have any 1-ton trucks on the lot anyway. TO THE DIESEL “TECH”: If you don’t know what you are doing, just stop. Save yourself, the dealer, and the customer the trouble, money, and drama. I hope you stick to something you’re good at instead, like oil changes or coloring or maybe a hobby? Common rail diesel just isn’t for you, and that’s ok champ! Just leave it to real xxxxxxlike the guys at Mr. Diesel who correctly diagnosed it as injectors, fixed your mixed up lines, and did so in a week. More

These GUYS ARE CROOKS. Bait and switch. salesman told us the warranty was included and after my wife signed the paperwork i noticed there was a charge for 4000 dollars fo Bait and switch. salesman told us the warranty was included and after my wife signed the paperwork i noticed there was a charge for 4000 dollars for the warranty. they sell u a payment and add as many fees they can to increase the vehicle price to meet the payment. when i called them on the situation they said they told my wife who was not doing the negotiations and she said they only explained what the warranty covered but never discussed the $4000 fee or the $1000 gap insurance.I will never do business with people who steel money from you to fill their fat pockets. They bought my jeep for 9000 and put for sale for 18000. After paying for extended warranty we could have bought the same vehicle brand new with 5 year power-train warranty and 3 b to b. sales person would not let us leave without purchase and after beating us up to pay higher payments than we can afford for 4 hours then expect us to catch all fees in paperwork before signing. we were starving and tired and just wanted to leave. never be polite to them and never fall for their payment scam. get your loan outside of the dealership and then you know what you will pay for the vehicle and what interest. you tell them how much you will pay and what fees you pay. everything they tell you is a lie to con you in to giving them more of your money. they walked away with $9,000 profit on our car and probably another 10 of the vehicle they sold us. And always make sure they have a return policy if your not satisfied in first 24. They would not cancel the deal at 9 am the next morning. There should be a law to stop dealers from ripping you off but we all just put up with it because we don't have cash to buy a car outright and we still have to deal with dealer. More

We purchased a 2010 F150 2 months ago. The oil change light came on and we took it to our mechanic and they did a full inspection. The oil hadn't been changed, the power steering fluid is black, the oil light came on and we took it to our mechanic and they did a full inspection. The oil hadn't been changed, the power steering fluid is black, the oil pan is leaking, AND the timing chains need replaced. I called and spoke to 2 managers and 2 mechanics and no one will take responsibility for this truck not being maintained, let alone inspected before they sold it. And apparently a power train warranty doesn't cover these and no one there cares that this truck was sold without disclosures of these issues and I suspect because no one inspected it. So now we have $4,500 of work to do on our only vehicle plus the cost of a rental car and they don't care. We will never buy from them again and will always tell everyone we know about this. The worst experience with a dealership we've ever had. A jalopy lot would be better. More

"Terrible Chevrolet" Service Department cleared codes due to recalls pertaining to several issues on a '16 Chevy Impala LTZ, even knowing an Extended Warranty was covering to take care of these as explained to recalls pertaining to several issues on a '16 Chevy Impala LTZ, even knowing an Extended Warranty was covering to take care of these as explained before receiving.. Living there prior to '98 this place STILL carries that bad reputation, failed customer service while communicating with and very unknowledgeable team. I highly recommend avoiding! More

Worst experience I have ever had attempting to buy a vehicle! Let me preface this with this in no way reflects my sales rep he was awesome. I was searching for a specific vehicle, when this vehicle ca vehicle! Let me preface this with this in no way reflects my sales rep he was awesome. I was searching for a specific vehicle, when this vehicle came into stock the sales person I had been working with called me immediately. I was in the store that night too look at the vehicle and was informed that it wasn’t even processed through the shop yet. So I was unable to look at it that night spent 30 minutes talking with the sales rep getting the price and a few pictures. I was then told I was the first in line to look at the vehicle when it was done in the shop. I took the day off and had gotten pre qualified from my bank so when it was out of the shop I could head straight over and get it. After a phone call at 10 am I was told again it’s still in the shop but I will let you know when it comes out. I was then called by my sales rep at 12:30nd told that it had been sold out from under me… sight unseen he said and my rep wasn’t even the one that got to sell it. I called his manager and was told that sometimes that happens. And that I was given the option to buy it the night previous but “I wanted to see it first” I was never given that option. Coming from someone who literally buys 2-3 vehicles a year from multiple dealer ships this is the worst back doored experience I have ever had and will never bring my business their way again. how can some one buy a vehicle that has not " made it through the shop" but i could not look at it? More

AVOID AT ALL COST This place is a joke. I went IN with a bank approval, and they seemed to not be able to figure it out. The whole time I was there my sales guy when in This place is a joke. I went IN with a bank approval, and they seemed to not be able to figure it out. The whole time I was there my sales guy when in the managers office talking and laughing the whole time. The sales guy left me waiting for a long time. The guy was not friendly and seemed very clueless about the car buying process. I think instead of hanging out in the mangers office messing around this place needs focus on the customer. The sales guy came out laughing and said oh its going to be awhile before we get a hold of the bank. The he walks back into that office and starts talking again. I felt very uncomfortable at this care lot. It such a shame on this place acted. I am General Manager myself and the customer service that was provided to me was extremely poor. AVOID THIS PLACE AT ALL COST. THE SALES MANAGER AND HIS STAFF ARE EXTEMERLY INGORANT. THE SALES GUY HAS LEFT ME VOICEMAILS WHEN HE LAUGHING THE WHOLE TIME. More

OIL CHANGE AND ROTATION I had an appointment for 10:00 am got right and was done and gone in 45 mins I HAVE ALWAYS HAD GOOD SERVICE AND DEFINITELY WILL BE BACK. I had an appointment for 10:00 am got right and was done and gone in 45 mins I HAVE ALWAYS HAD GOOD SERVICE AND DEFINITELY WILL BE BACK. More

came in no appointment early morning got me in and out quick. friendly. dealership is not anything fancy. waiting area is very sparse and basic. a couple couches from big lots would go got me in and out quick. friendly. dealership is not anything fancy. waiting area is very sparse and basic. a couple couches from big lots would go a long way. More