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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
88 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 88 reviews

November 24, 2025

Efficient service with great communication from Brandon. Efficient service with great communication from Brandon. He recommended my future service needs so they weren't a surprise next time. More

by damoriae.graham
Recommend Dealer
Yes
Employees Worked With
Brandon Pino
Report | Print
Nov 28, 2025 -

Universal GENESIS responded

Thank you, Damoriae, for your comments on our team! We appreciate it and hope you have been enjoying your car! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

A much better experience on this visit ad compared to my last visit. The service advisor communicated well, provided advice and stuck to his time guarantees. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo Rincon
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for sharing your feedback. We’re sorry to hear that your visit didn’t meet your expectations. We’d like to address the issues you experienced and would appreciate the opportunity to discuss this further. Please send us a message with your contact information so we can follow up directly. Our goal is to ensure every customer leaves satisfied, and we regret that we fell short this time. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Drop off and pick up was fast and very easy. Fidel was very nice and professional. Waiting area and restrooms were very clean. Everyone at the dealer was very attentive More

by lynettemparavisini
Recommend Dealer
Yes
Employees Worked With
Fidel
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Nov 28, 2025 -

Universal GENESIS responded

Customer satisfaction is our #1 priority and we're so glad we could give you a great experience! We hope you love your new car! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

The attention is excellent, but the for waiting to know what has the car, was 7 hour is horrible. More

by rrivera18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2025 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 23, 2025

The staff were friendly. The details of my service were transparent. I was impressed with the video done of my service. More

by malasingh25
Recommend Dealer
Yes
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 23, 2025

My car functions and is in great condition. I have no issues with my car now More

by rachelcareyramos
Recommend Dealer
Yes
Employees Worked With
Diana Macias
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Nov 23, 2025 -

rachelcareyramos responded

Highly recommend for anyone that has any car issues.

Nov 23, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 23, 2025

Even with an appointment it took 3 hours for the oil change too long! Not happy More

by edwinr1219
Recommend Dealer
Yes
Employees Worked With
Camilo
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Nov 24, 2025 -

Universal GENESIS responded

Edwin, thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad Camilo and our team were able to help, and we hope to see you again!

November 23, 2025

Very kind and very thorough The whole process was seamless, informative and everyone was kind More

by s.telford126
Recommend Dealer
Yes
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Nov 24, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 23, 2025

Is okay but the precise the money you charge is too mucho but the service was good More

by Jostolaza125
Recommend Dealer
Yes
Employees Worked With
Diana M
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Nov 24, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 23, 2025

It was genuine and patient. It helped me get settled in quickly and gave me time to wait for my vehicle. It was more than I could ask for and they were very generous. More

by laboyricky
Recommend Dealer
Yes
Report | Print
Nov 24, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

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