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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
88 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 88 reviews

November 21, 2025

Very efficient and attentive to detail, also a really nice waiting area! Efficient, comfortable, world-class More

by a.iliakostas
Recommend Dealer
Yes
Employees Worked With
Killian
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Nov 22, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2025

The experience was very nice. Upon concluding the service appointment, I noticed that tire pressure was overlooked as part of the service. Otherwise, everything was good. More

by louiebisono
Recommend Dealer
Yes
Employees Worked With
I believe it was Ms. Pimentel
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Nov 24, 2025 -

Universal GENESIS responded

Louie, Thanks for sharing your thoughts about your service experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 21, 2025

I really didn't like the fact each time I go they never find anything with my car! That's one two they told me that I couldn't get my car washed? When I bought it they said that was part of it each time my More

by jessya573
Recommend Dealer
Yes
Employees Worked With
Melinda
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Nov 24, 2025 -

Universal GENESIS responded

Jessy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 24, 2025 -

jessya573 responded

You should have my email.

November 21, 2025

Communication is terrible. Updates were given the first day. Then only after I started asking what was happening 3days later. More

by jpetras
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jorge Macias?
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Nov 27, 2025 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 21, 2025

I scheduled a late appointment so that it would get done quicker. I got a message asking me to come in earlier because they weren't busy. I did that and was told when I got to the dealership that it was goi More

by amy.quance
Recommend Dealer
No
Employees Worked With
Julio
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Nov 27, 2025 -

Universal GENESIS responded

Amy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 20, 2025

Great service from Jose Valenzuela. In and out quick so happy with everyone at the dealership More

by raysary12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valenzuela
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Nov 20, 2025 -

Universal GENESIS responded

Thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2025

Courteous and fast seem very professional I would definitely recommend the services at the dealership More

by jbtoldya
Recommend Dealer
Yes
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Nov 20, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 20, 2025

Good costumer service I will recommend universal Nissan for next service and maintenance in the future More

by amoralea
Recommend Dealer
Yes
Employees Worked With
Maria
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Nov 20, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 20, 2025

Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider. More

by stanleyhawthorne
Recommend Dealer
No
Employees Worked With
I don't remember. Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider.
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Nov 24, 2025 -

Universal GENESIS responded

Stanley, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

November 20, 2025

Muy mala atención y mal servicio, llevé mi carro a hacer un mantenimiento y desde entonces ya no enciende. More

by cristiancintra1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2025 -

Universal GENESIS responded

Cristian, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

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