Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
University Auto Center GMC/Buick/Cadillac
Ellensburg, WA
165 Reviews
Filter Reviews by Keyword
By Type
Showing 165 reviews
March 04, 2022
I Bought a used 2017 GMC Sierrra Denali from UAC. Sales transaction was pretty seamless. Was told by salesman truck had been well taken care of, with no issues, local owner, and I was making a good Sales transaction was pretty seamless. Was told by salesman truck had been well taken care of, with no issues, local owner, and I was making a good choice in truck. The outside of the truck was clean, the inside was not detailed and not what you would expect for that type of truck, but I let it pass. I drove 4 hours to get the truck from Idaho, and when I got home is where the problems starting happening. Long story short, after taking the truck to my brother in laws auto mechanic shop in Kennewick WA, UAC sold me a truck with bad transmission, bad truck battery, bad cell phone charger, rotors were warped, both shocks and struts leaking oil, and trailer brake controller started showing up after I brought the truck home.. Contacted service manager in Ellensburg, and basically she told me truck sold as is no warranty. After some complaining, they offered to replace the transmission under a customer appreciation program, and told me out of pocket would be $500, but I would need to bring truck back to them, and they would look at the other items. So I drove the truck back to them and they replaced the transmission, but would not replace anything else that was bad that I mentioned before to them. They supposedly did a 120 point inspection on truck before selling, and I got the inspection report, you can see where these items were suppose to be repaired in UAC shop, but they crossed them off and didn't repair the items. I got this report after I started having all these issues. I inquired about why the repairs were not made, there response from the general manager, was that the work was not authorized. Once I got the truck back, they charged me $1500 for the warranty transmission work, where I was told from the lady service manager, it would be $500, and they charged me for the inspection and diagnosis of the items that they knew were bad already. Needless to say I had to make all the other repairs to this truck at my cost, and at this point, I am into a new truck cost. I was led to believe the truck was in sound working condition, which it was not, they sold a truck, they knew needed parts repaired and fixed, and they told me otherwise. They would not take any money off the sales price as it was an internet special and AD said call for special pricing. When I asked, they refused to take any money off the asking price. Whats the point of the internet special asking price? The whole experience form UAC was the worst dealer experience in the 5 trucks I have bought over my life time. When I picked up the truck from dealer, the sales rep nor the service manager nor any member from management could front me, and give the truck keys to m, or even express some sort of apology. They had another sales guy, whom I have never seen and met, give me the truck keys. None of the people I dealt with, had the xxxxx to meet me. Beware of this dealership and before buying a truck from them, take it to another mechanic to go over truck. Either there mechanics are incompetent in there repairs and diagnosis, or the management just plain sucks on pleasing the customer. I will say my salesman Riley, answered my questions and got back to me in a timely fashion, but I am sure his hands were tied from management. I wont go into the details of licensing, but it took several weeks to get paperwork from UAC to go to my local DMV, which initially they told me this would only take a few days. Overall, worst buying experience, customer service, service department, and not even a 1 star experience. UAC knows who i am, as i was always referred to them as that guy from IDAHO. More
by Dan Broyles
Employees Worked With
Riley Smith
Helpful October 29, 2020
I bought a brand new 2020 Jeep Cherokee from UAC approx 5 months ago. Drew Snider is absolutely incredible at his job and made the buying process fun and easy. He is the only reason I am still happy I bought months ago. Drew Snider is absolutely incredible at his job and made the buying process fun and easy. He is the only reason I am still happy I bought my car locally. However I would honestly not recommend this dealership because of their service center. Approx 1 month ago my vehicle started having problems shifting and randomly would not come out of park. The first time it got stuck in town for a day and half because it was the weekend and wouldn't work. It randomly came out of park and I called the service department. Initially they told me they couldn't get me in for another week. After telling them this was unacceptable since the car literally could not be driven reliably they found a spot for me. I dropped my Jeep off early in the morning and they had it all day. Eventually calling be fore they closed saying they couldn't recreate the problem so I could come get the car and gave me the number of Chrysler to call next time it happens to have the car towed. 4 days later the jeep again would not shift out of park, I call UAC service and the tow number. I waited 4.5 hours for a tow truck and when it got towed to UAC they looked at my car, they told me it was probably my fault and I must just be shifting wrong because they can not get the car to fail. However they state they are going to order a new shifter anyways just in case that is the problem. They inform me the shifter is back ordered and they will call me when it comes in. In the meantime because they inform me there is absolutely no way they can give me a loaner car, "they don't have loaner cars," the service tech teaches me a way to override the shifter if it happens again. I thought great at least this way I won't get stuck at work since I drive 160 miles to the west side to work. I go to work a couple days later and attempt to drive home.....the car will not come out of park, I attempt the override and it does not work. I am stuck at a gas station for over an hour because of this issue. Finally after multiple attempts and people trying it the jeep comes out of park. I call UAC they tell me there is nothing they can do to help me, the shifter will be in in four days and I can bring it in there. I ask them for a loaner car or a rental since I have to go to work they say their hands are tied and it is impossible. So here I am with an unreliable car that randomly will not work that I have to drive over the pass. The car goes in to get the shifter changed. They have the car all day. I get the car back and a few days later same problem won't come out of park. I then manage to get the car back to UAC and they keep my car overnight without an update, without a phone call. When I call the next morning they say they just forgot to call and dropped the ball. They state they still haven't checked everything out and are waiting for Chrysler support to call them back. They state I will call you back in 20 mins. No one calls. 4 hours later when I am headed out of town I stop by because I need things out of my car I get a "oh i was just about to call you." They hand't heard back yet and forgot to call to follow up. 3 days later I get the car back with a Chrysler recommended we do the computer updates and everything will be fine. At this point I am just waiting for it to happen again and hope I can actually make it home. I know that the car not working is not the dealerships fault. However the incredibly poor customer service is. I have multiple videos of what is happening when it won't come out of park. I have had numerous people try it when it happens, something is failing. The hard part for me is I just spent of 30,000 on a new vehicle, bought the VIP service membership and over the course of a month I can't get a loaner car or even a smidge of help to have a reliable car to drive to work. More
by sriel2510
Employees Worked With
N/A
August 12, 2019
Recommended This is my fourth purchase from UNiversity Auto Center. As always, friendly professional service and they got me a great rate. Very happy and highly r This is my fourth purchase from UNiversity Auto Center. As always, friendly professional service and they got me a great rate. Very happy and highly recommended. More
by Rusty75
Employees Worked With
Raymond Glover
August 12, 2019
Excellent Service Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything. In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed. This is the best dealership in Ellensburg, hands-down! More
by bmwyler
Employees Worked With
Raymond Glover
July 23, 2019
Excellent Service and Communication Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get part Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get parts on order. After said and done, back on the road Tuesday. With good communication on what they found and had to replace and going the additional mile to check an engine light code and quick diagnosis. Bre was wonderful to work with and I am very much greatful for the quick and above average workmanship and customer service. I highly recommend University Auto for your auto needs. Thank you, Tim Bergstrom ARI INC, Or More
by T. Bergstrom
Employees Worked With
Bre Oliver
July 17, 2019
I'm happy The salesman, Matt was great. Got a Sierra even better then I expected at a very fair price. They gave me what I wanted for my trade in too, This is m The salesman, Matt was great. Got a Sierra even better then I expected at a very fair price. They gave me what I wanted for my trade in too, This is my second Sierra which I bought 11 years ago which I am keeping. ( we traded in my wife's car). The truck has 104 K miles and only had to have the brakes replaced. nothing else. We are proud to be a two Sierra family. More
by janabillbrown
Employees Worked With
Matt Lueder
July 11, 2019
Wonderful Experience I have purchased a number of vehicles over the years, and I have to say that this was the nicest experience I've had yet. Matt was helpful, kind and m I have purchased a number of vehicles over the years, and I have to say that this was the nicest experience I've had yet. Matt was helpful, kind and more than willing to seek answers to my MANY questions. Sorry to say, this is the first time purchasing from you, but definitely won't be my last. Thank you. Sincerely, Laurie More
by LEF
Employees Worked With
Holly Stewart, Matt Lueder
July 10, 2019
Great dealer Bought a used truck while stopping in on a roadtrip because my wife and I were curious about the truck we saw online, and figured out it was the right Bought a used truck while stopping in on a roadtrip because my wife and I were curious about the truck we saw online, and figured out it was the right fit and a good deal. Our sales person was Jackson, and he did a great job of walking us through the options, talking through price options, and helping our kids stay comfortable while working through the process. The interactions were very easy and felt very genuine, none of the"sliminess" you worry you'll have to deal with in a used car dealer. Holly in finance was super personable and super professional, she helped make the paperwork fly by! After we bought the truck, Jackson even helped me take bike racks off the top of the SUV I was trading in, in the blinding sunlight of a really hot day, that's service! I recommend the dealer, and definitely recommend Jackson. More
by CBH
Employees Worked With
Holly Stewart, Jackson Beaumont
July 08, 2019
Great experience! My family and I had such a wonderful experience buying our ((new to us)) yukon from UAC. First thing first every single employee was extremely frien My family and I had such a wonderful experience buying our ((new to us)) yukon from UAC. First thing first every single employee was extremely friendly and knowledgeable. Not your average car dealerships employees. They treat you like a friend and not just another customer. I loved this about them! They have a play room for kids!! I can’t praise them enough on this. It made the buying experience so much easier for my husband to be able sit down and go over everything while our kids were able to play and have a snack. Overall our experience was fantastic and I would recommend University Auto center over and over again. More
by CourtanyJ
Employees Worked With
Andy Dicken, Holly Stewart, Jackson Beaumont
June 01, 2019
Great customer service and got the deal done with my vehicle Great experience. Matt did a great job attending us. Very energetic, did a great job finishing the deal. Highly would recommend this place to anyone! Great experience. Matt did a great job attending us. Very energetic, did a great job finishing the deal. Highly would recommend this place to anyone! More
by Jtorres8318
Employees Worked With
Matt Lueder
