Greenway Chrysler Dodge Jeep Ram Fiat Of Anniston

What could have been an easy/simple deal turned into the worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were in the process of purchasing in Florida. I called Greenway Dodge in Anniston to see if the vehicle was still available. I was told the vehicle was still available and would I like to come view it. I set an appointment for an hour after the call since we had to drive from Birmingham. Upon arrival Monique greeted us. She was VERY nice and showed us the vehicle. We talked a little bit more about the vehicle and how its CERTIFIED PREOWNED. We decided that this was the vehicle we wanted but there were some damages we wanted taken care of. They agreed on fixing all the damages. We went into the dealership and offered $1,000 less than what they were asking. The "GM" said yes to the deal and ran my dads credit. They came back with numbers a bit higher than what we wanted to pay monthly but we decided to just do it because the car was "CERTIFIED PREOWNED". We enter finance to sign paperwork. While we are going over things the finance lady starts trying to sell us a warranty. I brought it to her attention that we didn't need one because the vehicle was Certified PreOwned. She communicates to us that the vehicle was in fact not certified. I show her where on there website it showed it was. She calls Monique in her office to confirm that the vehicle was in fact a Certified PreOwned vehicle. The finance lady then calls the GM into her office where he looks at me and my father and tells us the vehicle is not certified because he discounted it $1000. This was NEVER stated to us when we were talking numbers. He then looks at us and says it looks like we dont have a deal..... I then reply "IT LOOKS LIKE WE DONT HAVE ONE" and we walk out. As we walk out he xxxxx the deal up and throws it in the trash. When we got into the parking lot we decided to look on there website again to verify the info, when we noticed the price had dropped to what we offered. The vehicle still showed to be CERTIFIED. I text Monique (sales lady) all of the info and explained why I was upset/confused. She tells me to wait until the following day to see exactly what was going on. September 1st comes (the following day) and I recieve a phone call that they will do the deal with the vehicle being certified. She apologized several times and understood our frustrations. I told her we would only do the deal if they cleaned everything and repaired all of the damages. She said all of that would be done. We get to the dealership a couple of hours later to sign paperwork and we notice nothing had been done to vehicle. Monique told us her GM said they cant fix anything until all of the paperwork is completed. We said ok understandable. We told her the vehicle still needed to be delivered as we were not able to take it home ourselves. She said ok, and that she would deliver it the next day after everything was fixed. All paper work gets signed and we leave. (Disclaimer: Monique and the Finance Lady were VERYYYYYYYYY apologetic) The GM said absolutely nothing to us the whole time we were in the dealership. The following day comes and we have heard nothing. It's around 2:00pm so i decide to reach out to see what's going on. I don't receive a text message until 5:40pm stating that I needed to call the dealership to see whats going on. Today is now September 4th and we still have no car!! Now I have to drive all the way back out there (an hour drive) for the 3rd time to get the vehicle. That's 6+ hours of my time WASTED. WHAT EXACTLY IS THE PROBLEM HERE! ILL NEVERRRRRRRRRR BUY FROM THIS DEALERSHIP AGAIN. How can you have a GM in place that could careless about customer service/satisfaction. Customer service is definitely not there top priority at GREENWAY DODGE ANNISTON. More

They are CROOKS - Better take pictures before you let them touch your car, Also when you arrived they will tell you that your car needs all kind of things , that your car has problems, they make commiss them touch your car, Also when you arrived they will tell you that your car needs all kind of things , that your car has problems, they make commission out of what you pay out of your pocket. People get a second opinion . This place will still the little money you have , they are not professionals. Tina, William and service technicians are shady , they will steal your money. ‼️‼️Tell your family, friends to keep away from this place.‼️‼️ More

When you take your car to Greenway CDJR of Anniston , make sure you take pictures before and after, when you take it to maintenance or any kind of work. They are THIVES, They argue that they install make sure you take pictures before and after, when you take it to maintenance or any kind of work. They are THIVES, They argue that they installed tires on my wife’s Jeep, rotors turned and brakes and thermostat change , brakes are rusted , rotors are eaten up in less that 1000 miles , when she confronted them, the technician disappeared and the lady doing the paperwork argued that they did, we let it go because they supposed to be the professionals, which they are not. The new manager ONLY two weeks into the new job , accused me of swapping the old tires with the new ones , when they charge me for a disposable fee. Does it make since that I will be spending another $2,439.04 to be exact. I asked him a couple of times to show me disposal tire serial numbers , he can’t provide that, why ? Everyone that knows me , the reputation I have , is not what this guy is saying. Guys don’t make the same mistake we did !! SHARE IT WITH YOUR LOVE ONES !! ‼️‼️‼️‼️‼️‼️‼️‼️ More

Complete crooks! Lied to me told the Hyundai kona I purchased for 24, 000. Still had the Hyundai 100 thousand mile warranty. So I understood car 60 thou miles giving Lied to me told the Hyundai kona I purchased for 24, 000. Still had the Hyundai 100 thousand mile warranty. So I understood car 60 thou miles giving me 40 thou left. They told me the bank wouldn't approve the addotional 3thou for a service warranty with them but they were able to add 1,000. For a poly? Something spray and 1,000 gap insurance. I accepted the vehichle purchase only because the Hyundai warranty. Weeks later to find this vehichle is a not certified pre owned and the 10yr 100thou warrant is only for the original owner. They new this. Here's the real problem. You let me take a car off the lot and the bank had not approved the loan yet. So numbers could have been finagled to add the service warranty I needed you ajust the price and not upcharge me. This vrhicle was listed on their website for 23thou but they claimed they had to add a thousand because they had already put this clear coat on the car. Lies! Just an upcharge. If you take 1,000 off for gap insurance and 1,000 that upcharged you would have benn able to give me the number 1 thing I needed a service warranty. I guess you loose money if you did. Their mad at the review i gave on their website so they called me today aaking for a title to a trade. They gave 2thou for my trade. Why would you let me leave with your pre owned vehicle and no title for the trade. Make it make sense. They recorded me so they could come after me. My response was give me my car back and take this ragedy Hyundai you sold me without servicing. Your better off buying a car off the street. They wont even address the service warranty issue. More

This place is a rip off on your trade do not trust them $8000 trade on a 2018 kia bring your ky jelly $8000 trade on a 2018 kia bring your ky jelly More

If I could give this dealership ZERO stars I would. Sucks that I can’t, anyways let’s start with the fact that every “sales” price on their website is a lie. We were looking at a truck that was originally 28 that I can’t, anyways let’s start with the fact that every “sales” price on their website is a lie. We were looking at a truck that was originally 28K but sales price said 23K and it actually ended up being 29K. One of the salesmen told me himself their website has a glitch and he doesn’t know why it does that but in order to see what sales you actually qualify your credit has to be checked but the sales price ends up being half or less than half of what’s actually there. So the price is supposedly the original price you see at the top in SMALL font. But this dealership the price was 1K more than what was there on the website in small font on top of the sales price being a lie!!! I’m used to dealing with Kia dealership where all of their prices you see online is what you get even if you see a rebate, it’s what you get! So when I saw their prices I called to confirm with a salesman who said yes come on in, in which we were anyways because they claimed something was wrong my partners van and offered us a 2K credit to use towards a new vehicle. He confirmed the situation we discussed which was to use that towards the price of a new vehicle as well as trade in my vehicle which brings NE, Again I’ve dealt with Kia which tells you any rebates will/can go towards any NE you have which helps your down payment be lower or none!. So we are thinking the 2K credit and Rebates would definitely compensate for the NE my car has. Well there’s no communication amongst everyone in the work place because who we spoke with wasn’t there and they had no idea what was going on. So we got passed that and moved on to their waiting game they play just to gather information.. he comes back about 3 times afterwards to show us a 29K truck quote with 4500 down and 12.99% APR and I was like what is this the price of?? He said if you scroll down and look at a tab that he couldn’t even find I’d see all the rebates that were applied and that I might not qualify for all. Anyways the salesman knew it was all some xx because he didn’t even come back to explain what was even going on someone else did for him! they ended up coming back with a quote of 38K no rebates no 2K credit they promised. No explanation of what was going on there. The paper on the truck said 26K as well, so they marked up the truck just to try to mark it down at it’s actual price saying I qualified for about 3K in rebates on a supposedly 29K truck when the paper on truck said 26K anyways. The whole experience was horrible! Go somewhere else More

Never purchase a car from here!! Still waiting for my trade in to be paid off!! It’s been two months since I traded it in! Why am I getting calls and emails about paying for a car that I don’t have anymo trade in to be paid off!! It’s been two months since I traded it in! Why am I getting calls and emails about paying for a car that I don’t have anymore? Oh that’s right, BECAUSE YALL HAVEN’T PAID FOR THE TRADE IN YET!!! More

I bought a new car on Feb 5th. Prior to delivery i had asked for my paperwork be sent so I could go over it before hand. Purchase cost, etc. I get a notifications l, they're on the way. I called and said asked for my paperwork be sent so I could go over it before hand. Purchase cost, etc. I get a notifications l, they're on the way. I called and said hwy I needy paperwork! I was told they would send it right now, so sorry. In the same convo, Elizabeth said, I can look ot over when I get there. The dealership delivered the car. I was rushed to sign documents. When they left they didn't leave me a temp tag to drivers with. Meanwhile i still don't have copies of the papers I just signed. I let them know I didn't have a tag, they overnighted one. Still didnt have ANY papers at that point. I received an email with the paperwork finally like the next day. I was told I'd get hard copies in the mail. I called numerous times and was told they'd be sent. The week before my tags were set to expire I called 3 times was a dived they'd be overnighted they never were. Funky they over nightes them to the tag place with the check to pay for my tags. Check was over 1700. 00 short. I called and spoke with Jeff Burt who claims to want to know if a customer isn't happy per his email... He proceeded to tall me that one could be printed my papers off. Beside the point. I told him my tags are now expired and they didn't send enuf money for my tags. He told me he didnt know what to tell me about my tags being expired. He said they're out of temp tags so he wasn't sending me one and he would do some calculations. I called back the next day, he says he made a mistake and will send 1599.00. This is STILL not the complete amount needed per the clerks paper. I had her write it all out and I had sent it to him. He said it'd be there by that Friday. I called back again and talked to Jonathan Harris. He sent me a temp tag NDA. He also said he'd talk to jeff Burt that this has happened before. Finally he says that all they're sending is the 1599. 00. I adv that they hadn't even sent that yet bc it was the next week and jeff Burt had said it'd be here by the previous Friday. They mailed the check, It arrived. I am still in debt to pay for my tags that should've have been calculated into the purchase price! 253.80. My suggestion is DO NOT BUY FROM ANNISTON UNIVERSITY DODGE IN ALABAMA. They're crooks, they refuse to make their errors right and what should be a joyous occasion of a new car has been a COMPLETE NIGHTMARE. I hope I can save some people the hassle I have had to endure. More

Absolutely the worst Chrysler, Dodge, Jeep, Ram dealership SERVICE DEPARTMENT!!!!! They had my Jeep for a month.... when I went to get it, of course it wasn’t ready... they said it would be ready b dealership SERVICE DEPARTMENT!!!!! They had my Jeep for a month.... when I went to get it, of course it wasn’t ready... they said it would be ready by that afternoon and WOW to my surprise it wasn’t ready! I heard 3 different excuses from each advisor and that is RIDICULOUS. I will Not be returning for service in the future. More

ran my credit for a car without my approval i had a preapproval from capital one, i gave him my information so he could check my preapproval. My credit was ran to see if they could give me a bet i had a preapproval from capital one, i gave him my information so he could check my preapproval. My credit was ran to see if they could give me a better deal. I TOLD HIM DONT RUN MY CREDIT, he did anyway. i texted him no reply. i showed up at the lot only to know they sold the car (no big deal) this lots communication is horrible! More