Found what I thought was a great deal on a 2018 Rav4 on this dealers website. I contacted the dealer by phone and inquired on the vehicle. I was looking for a vehicle for my sister in law (my brother passed away a few years ago). The dealership is about a 2 hour drive from my home which I conveyed to the salesman many times. Salesman was very nice and after a few phone calls and text, I committed to driving to test drive and possibly purchase the RAV4. We also discussed trade and text information like VIN and loan info on my vehicle. The salesman and I stayed in touch by phone and text while traveling to the dealership.
Once at the dealership, we immediately test drove the vehicle and went inside the dealership and completed a credit app and reviewed an estimate of a possible monthly payment depending on how much down payment based on the selling price on their website. While waiting on the appraiser to complete the appraisal of my sister in law’s vehicle, the sales manager came to the desk where we were sitting and informed us that the dealership had just sold the vehicle we drive two hours to look at and purchase!!! I was livid. I couldn’t believe it. Then, they tried to sell us an existing vehicle on the lot. I let them have it with both barrels! That is pitiful customer service and never have I had this done to me by a dealership. As I was walking out the door, I made a point to let all the customers who were in the dealership to not buy a vehicle from this dealership and to not trust them.
As we got in my sister in law’s vehicle, we noticed that the dealership still had the keys from the appraisal. While we sat in the hot vehicle, the general manager came to the vehicle and started chewing me out about how I acted inside the dealership and that he didn’t appreciate it!! He never apologized about how I was treated as a customer.. when I told
him that what they did to us was not good customer service, his response was ‘we don’t hold cars’. I heard that from him more than once. He finally walked back into the dealership again never apologizing for what happened to us.
After waiting on the keys to the vehicle for over 15 minutes in a hot vehicle, my sister in law went inside the dealership to get them and waited another ten minutes on the appraiser to return her keys.
So, we drove 4 hours to test drive and purchase a rav4 and they sold it while we were working on paperwork. Wow!!!! And the general manager was upset with me for bad mouthing his dealership to other customers because they didn’t do anything wrong. They don’t hold cars.
So, if you have to drive a good distance to purchase a vehicle from these guys, you better Beware they might sell it to someone else while you are inside the dealership completing your paperwork to purchase the same vehicle!!!!!!