Vail Buick GMC

THIS DEALERSHIP IS A NIGHTMARE. I have had a Buick for 7 years - but this will be my last. Disgusting customer service, especially from the manager. There is a part I need (due to r I have had a Buick for 7 years - but this will be my last. Disgusting customer service, especially from the manager. There is a part I need (due to recall) on backorder, and my car cannot pass inspection - I have been dealing with this for 6 months!!! I pay full price for a lease to have a check engine light on for half a year. When I called for the 4th time today, I was told "there is nothing that can be done and I shouldn't have waited to do the inspection" (which I did not - the part has been unavailable this whole time). I basically was told it is my problem if I get a ticket. It is not my fault the part was recalled and on backorder, and it has been nothing but a headache. I was not even offered a loaner, a solution, or a discount on my lease. I was simply told it is too bad. The manager even told me he doesn't know if I can return the car when my lease is up in February with a check-engine light on. So what then!?!??! Seems like a scam and my next step will be a lawyer if needed. 0/5. AVOID AT ALL COSTS. I will be blasting this review wherever I can. You have been warned! More

Every time I’ve gone into there service department for #Warranty work my truck was never fixed right the first time. Always had to bring it back multiple times. #Warranty work my truck was never fixed right the first time. Always had to bring it back multiple times. More

One of the worst service departments at a dealership! They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the ve They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the vehicle. I had to call the service department myself everyday and diagnose my own vehicle! What a joke! They scratched and marked up my interior to a point where I can't even fix it without replacing panels. Their main tech Dale DeMarco should change his name to Snail DeMarco for the poor performance he puts out. A small town mechanic can run laps around these guys! Never, I repeat, NEVER take your car for service here! More

Irving Zaks at Vail Buick was very responsive to my emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to pu emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to purchase a new Enclave. More

Ray was very helpful, friendly, and prompt at returning messages. Answered any and all questions we had when buying our new vehicle. Not pushy. The entire staff was efficient and knowledgeable. They made o messages. Answered any and all questions we had when buying our new vehicle. Not pushy. The entire staff was efficient and knowledgeable. They made our whole car buying experience go smoothly and gave us a reasonable trade-in amount. We were very pleased with our experience and would highly recommend this dealership. More

This dealership is wonderful and is always willing to work with you... for the best deal.. Larry is an amazing person and so is everyone on the team work with you... for the best deal.. Larry is an amazing person and so is everyone on the team More