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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
603 Reviews
Call Service Center (239) 939-2212

603 Reviews of Val Ward Cadillac Inc - Service Center

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October 28, 2023

Caddy exhibited an unusual engine noise. Jane! Could not make one of the elec systems settings. Jane! Had an issue with securing a part for the roof rails. Jane! What's the solution to my More

by SWHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.

October 27, 2023

Jane was very helpful and was able to schedule some warranty work to be done at the same time with my oil change to save me a trip. More

by LAT.ADJ180
Recommend Dealer
Yes
Employees Worked With
Jane
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2023

I have dealt with Val Ward since 1995 and I have alway had excellent experiences with them. I have never been disappointed. More

by NCORLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2023

The professionalism and efficiency of the service department is exceptional. David Mckinney is my trusted advisor. He helped me find solutions to my cruise control issues. He is kind, courteous, a More

by TODDVETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mckinney
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Oct 23, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2023

Attendant was help well informed and courteous. Waiting area was pleasant and comfortable. Service was well done. More

by BRUCEHOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service is a gem!, Jim Gedra
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Oct 24, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2023

Excellent friendly service, I love working with Jane. She makes my visits there stress less. And the best I got an appointment quickly More

by NAMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 24, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2023

The collision center manager “Ned” is extremely knowledgeable and courteous. The officer staff is also very professional. More

by fvaldez121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 23, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2023

Made an appointment for some warranty work on our 2024 Cadillac XT6 and was very dissapointed. Appointment was for 9am. Waited until 1045am and my vehicle was still pending assigment (for service) and ask More

by rpgibbs
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 20, 2023 -

Val Ward Cadillac Inc responded

Hello rpgibbs! We appreciate you taking a moment to give us feedback on your recent visit. We apologize if you were dissatisfied during your recent visit as that was certainly not our intent. Our goal is to always dispatch every vehicle in as efficient manner as possible, even on exceptionally busy days. Normally, our technicians begin working on a vehicle promptly at it’s scheduled appointment time. However, certain factors can lead to a delay, ranging from an employee calling in sick to unexpected complications with another vehicle. Please keep in mind we do offer several options to try to maximize servicing convenience such as Concierge pickup and drop-off of your vehicle, complimentary shuttle service, or courtesy loaners (when available). If you would be willing to give us another opportunity to earn your business in the future, we would certainly appreciate it! Have a great start to your weekend, and thanks again for reaching out to Val Ward Cadillac. ~Justin F. @ Val Ward Cadillac

October 19, 2023

The professionalism and efficiency of the service department is exceptional. David Mckinney is my trusted advisor. More

by rourkera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinney
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October 18, 2023

They treat the customer with respect. Top notch. They are courteous and friendly. They have improved. More

by JPAPANEK614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Martin
Report | Print
Oct 21, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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