Valenti of Old Saybrook - Service Center

So thankful for this dealership I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine l I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine light coming on. Jeremy and Gary worked with the technician to get my vehicle right in and find out what was going on. A sensor I am told had gone bad, they replaced it and get me on the road again in under 2 hrs. Thank you to the entire staff, they are all so friendly and it is so nice to be able to pop in unannounced and be taken care of so quickly. More

Poor diagnostics, exorbitant estimate. Four visits to finally make correct diagnosis. Estimate was nearly double of another authorized Volkswagen dealership. I am disappointed with their se Four visits to finally make correct diagnosis. Estimate was nearly double of another authorized Volkswagen dealership. I am disappointed with their service department and appalled at the repair estimate. More