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Valley Volkswagen - Service Center

5.0

21 Lifetime Service Reviews

314 Lee Jackson Hwy, Staunton, Virginia 24401

21 Reviews of Valley Volkswagen - Service Center

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November 01, 2018

"Great dealership. Great staff."

- Locomotiveman

I have been going to this dealership for many years and really like it. The staff there are very professional and willing to help you in any way possible. Highly recommend.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Hatcher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Myers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 24, 2018

"I'm always treated with courtesy and niceness!"

- buggy

I am always treated with courtesy when I go in for service. I purchased a used 2016 VW bug from another person rather than the dealership, and have had it in to check it out as well as several problems which were small and covered by the warranty. While getting a recall done yesterday, my husband and I looked at new cars in the showroom where we were approached by Eddie. We were just looking; not interested in buying another car at all. In spite of this, he took time to show us features of the car, etc. It's so nice to be treated well these days!!!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Hilbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 02, 2018

"Excellent service experience"

- John9

Had the 10,000 mile service and state inspection performed on my Golf Sportwagon. Despite my arriving late for my appointed time the necessary work was performed very quickly and the staff were very helpful about a couple of questions I had,

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Rogers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2018

"Great customer service "

- Passat17

Waiting area would be my only concern It was a Jean Pres space and the TV doesn’t carry important news stations like CNN and WSNBC.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"30,000 service and received information on a New vehicle "

- Gray, Melissa 22

Darryl Bosserman always makes sure everything is well taken care of on my vehicle . Eddie Hilbert gave me experienced information on buying a new vehicle

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Hilbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 10, 2018

"Just a great dealership"

- e30Joe

My experiences with Valley VW have been great! The buying experience when I purchased my '17 Jetta S was great, first time I had a car overnight before purchasing. Servicing the car has also been great. I would definitely buy another car through this dealer network.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2018

"Review for prepaid service on one year old Passat."

- hc3

I had an appointment, and service was prompt, fast, and an easy experience. My sales associate showed me new vehicles on the lot and updated me on changes since I purchased a year ago.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Bosserman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Hilbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 13, 2018

"Customer service at its finest"

- cagefight78

Honesty, friendly, and reasonable are words you normally would not hear when speaking of a dealership or service department. However, thats what you will get when working with Daryl, the Service Manager at Valley VW. Daryl stayed after hours to meet me on site, with a smile. Called the next day with a reasonable quote for my wife's Suburban issues. And had it fixed when promised and fixed right the first time. I've trusted Daryl with my Audi, Jeep, and Suburban, so they are not only a VW service department, but very experienced with other makes and models as well. A big thanks to Daryl and Brandon Avey for all their hard work and awesome customer service.

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Recommend Dealer
Yes
Employees Worked With
Daryl and Brandon
July 12, 2018

"Well done"

- I love my EOS

The staff is great.....never pushy and the LISTEN! I had a fairly simple repair. The were completely booked but worked me in and got me back on the road quickly.

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Recommend Dealer
Yes
Employees Worked With
Daryl and Paul in Service
July 05, 2018

"Ray Hatcher"

- Jim Saroka

I had a wonderful experience with Ray Hatcher. He was kind, honest, and really took an interest in getting me the best deal. I will come back next time I’m in need of service!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Hatcher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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