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16 Reviews of Ford of Homewood - Service Center
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February 16, 2024
Mark Merino in the Service Department was very pleasant, curious, and helpful. He even assisted my son in helping me. Making sure we understood. I think he was exceptional. Nicki, of the Service Department curious, and helpful. He even assisted my son in helping me. Making sure we understood. I think he was exceptional. Nicki, of the Service Department also had a very pleasant attitude. As a senior you don’t always get this kind of courtesy, attention, or service. The transporters were great, Michael and Jamal. Service from the cashiers was pleasant. It was most refreshing to go somewhere feeling distressed knowing you’re going to probably spend a chunk of money, where it appeared that everyone actually cared. Thank you and God bless you all. Ms. Riley More
by saved61
Employees Worked With
Mark Merino, Nicki,Michael, Jamal
Helpful October 11, 2023
Bruce, Shayan, Kyle M. are the best but the people in the service are are top notch even the cashier is a great person and willing to answer questions and get and provide i are the best but the people in the service are are top notch even the cashier is a great person and willing to answer questions and get and provide information. We travel from a long distance to let them help us and too all staff we have dealt with, thanks!!! More
by A.T. Oliver
July 23, 2023
This was the worst Service experience I have had in 30years.They kept my car all day and did nothing to fix the identified problem.I was charged a service fee which should never have been charged since 30years.They kept my car all day and did nothing to fix the identified problem.I was charged a service fee which should never have been charged since they did nothing.I want this reported to Better Business bureau and I will inform the local paper of this horrible Service and disrespect from Service Department staff More
by james.willis64
Employees Worked With
May 12, 2023
DONOT TAKE YOUR CAR FOR SERVICE. THE WORST REPAIR!! Left something loose underneath. They claimed we hit something but We didn't. Damages is from their negligence and now refuse t THE WORST REPAIR!! Left something loose underneath. They claimed we hit something but We didn't. Damages is from their negligence and now refuse to fix the problem. Claiming we hit something. More
by mljay1166
Employees Worked With
Not listed
April 24, 2023
0 stars! Formally known as Van Drunen. Fast forward Transmission out at 62,000 miles and brought brand new in 2019! My daddy saw a leak and took Ford of Homew Formally known as Van Drunen. Fast forward Transmission out at 62,000 miles and brought brand new in 2019! My daddy saw a leak and took Ford of Homewood on Sept 3 2022(new owner) NEVER buy a car from them!!!! My car sat allllll day until my father and I went up there at closing. No phone call! The tech said it wasn’t drivable! I pitched a fit!! When were you going to tell me that! I’m a nurse and a CPR business owner. I need a car!! I could have gotten a rental car! Then the manager told me 20 mins later it was drivable and that he would place his family in the car! Come to find out They never look at my car! Jan 5 my transmission went out! I drove to work and came home and it was nothing but God that allowed my car to stop in front of my home! Built Ford tough is a lie! Never buying from them!! Ive tried SEVERAL TIMES to contact them and NO ONE responded! More
by msouthe201002
Employees Worked With
everyone
May 17, 2021
Brought car in to have oil changed and tires rotated. When I picked up my car, my 6ft. USB cable is missing. Service manager told me that there is no theft in his department. I guess my cable grew feet a When I picked up my car, my 6ft. USB cable is missing. Service manager told me that there is no theft in his department. I guess my cable grew feet and walked out of my car. 🤬 More
by MFW
Employees Worked With
Dave
December 24, 2020
Great sales department. My family has purchased many cars from them and have always been pleased. There’s a huge disconnect when you need the service department. They are rude and have no regard for customer from them and have always been pleased. There’s a huge disconnect when you need the service department. They are rude and have no regard for customer’s time. Yesterday was the last time I’ll bring a car there for anything. More
by Bickron
Employees Worked With
Skip Solarczyk
October 31, 2018
Sales Talked to Tom P for car and service brought my car in and he set everything up for me was very helpful will be purchasing a new vehicle I will be look Talked to Tom P for car and service brought my car in and he set everything up for me was very helpful will be purchasing a new vehicle I will be looking for him believe his name is prizer I probably spelled it wrong sorry More
by I spy
Employees Worked With
Tom Preusser
March 03, 2017
Good experience purchasing a new vehicle. Recently purchased a 2017 Ford Explorer from Tom Schultz who was very helpful.. This is the third vehicle we have purchased from them. Their entire s Recently purchased a 2017 Ford Explorer from Tom Schultz who was very helpful.. This is the third vehicle we have purchased from them. Their entire staff has always been friendly and helpful. We would definitely recommend them to our friends. More
by Thankful customer
Employees Worked With
Tom Schultz
December 31, 2016
Sales man Tom Preusser My sales man was just so informative, and was really patient with me. Love the place and the sales department. Would definitely buy again there. Also My sales man was just so informative, and was really patient with me. Love the place and the sales department. Would definitely buy again there. Also Tom is still a help with helping set up services and any questions I have. Best I ever had. Not pushy. Very patient. More
by sagoravica
Employees Worked With
Tom Preusser and Barb Harvey
