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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,673 Reviews

2,673 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 07, 2021

Great service happy that I was promised my car at a certain time and was delivered sooner. Will definitely be back. Thank you More

by geo0120
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armen
Jan 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

December 07, 2021

More mechanics are needed at this location, too many overworked employees. Taking on too many cars and not enough time to evaluate the vehicles. Took 4 tries to finally be heard and finally have a mecha More

by Jr14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Dec 15, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're disappointed to hear you had anything less than a 5-Star Customer Experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

December 05, 2021

Hector “JR” was amazing, hands down my favorite service guy to help me so far ! More

by nosila421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector “JR”
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

December 03, 2021

Eddie was once again so caring and thorough with us as we brought back our truck for service. It is very nice knowing that we have someone who cares about us and explains what was done to our truck and why. More

by susanagarcia163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Badudzhyan
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

December 03, 2021

Roger did a great job keeping me informed with what was going on. He always made sure to call back and was on top of things. The technician did a great job. More

by C.ochoa55.co
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

December 03, 2021

I am so happy with recent work regarding the issue of my keep wrangler 2020. Special thanks to Benny for all his support and timely communication. More

by Labbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

December 02, 2021

I loved the fast and prompt professional service. I was provided by all, starting with the nice cheerful greetings from the concierge at the front desk to the very knowledgeable person serving and updating More

by Maritza López
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
Jan 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

December 02, 2021

Employees either did not mask at all, or wore masks under their nose. While I waited for the one employee who had booked my appointment, 6 other employees sat around doing nothing. Seems like check in/check More

by arielsara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Jan 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're disappointed to hear you had anything less than a 5-Star Customer Experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

December 02, 2021

Hector took good care of me.he made sure my car is getting the proper oil consumption test. More

by Alientecx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

December 01, 2021

Service was great. Everything went smoothly and Mike and sales manager were great to work with More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

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