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Vernon Auto Group
Vernon, TX
5,455 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,455 reviews
February 28, 2016
most excellent very helpful and extremely polite and genuine. A refreshing cross between John Wayne ,Wayne Gretzky, Michael Jordan and David Suzuki, very good a re very helpful and extremely polite and genuine. A refreshing cross between John Wayne ,Wayne Gretzky, Michael Jordan and David Suzuki, very good a relaxing , honest experience More
by superduty owner
Helpful February 28, 2016
above and beyond The salesman, Steve Ybarra, was very helpful with the purchase of a used truck. Steve stayed way past closing time to complete the deal so we didn't h The salesman, Steve Ybarra, was very helpful with the purchase of a used truck. Steve stayed way past closing time to complete the deal so we didn't have to make an hour and a half drive the next day. thanks also to the finance guy who came back down after he'd already left for the day. Thanks guys. More
by kg
Employees Worked With
February 27, 2016
Great in theory, just good in practice This dealership operates under the premise that they offer their lowest possible price from the get go, which is something I can attest to being true. This dealership operates under the premise that they offer their lowest possible price from the get go, which is something I can attest to being true. The price they offered was certainly competitive - not jaw dropping, but definitely a good price. The downside: This dealership is in the middle of nowhere. It's success is due almost entirely to its competitive pricing. That said, my issue is not with the price, but with the trade-in (a fairly common occurrence in car buying). We were quoted a certain price for our trade by a local dealership, but the draw of Vernon's slightly better price (about $1k more off MSRP), and more importantly their representation via phone that they would match or beat the offer for our trade, persuaded is to drive 3 hours each way to buy the vehicle at Vernon. To our surprise and frustration, Vernon said the vehicle had hail damage and that they were now offering $500 less than the other dealership, who mind you, saw the same exact vehicle they did, including any hail damage. So now instead of a significantly better deal, we ended up driving 6 hours total (not to mention the 3 1/2 we spent at the dealership) for just a couple hundred dollars difference in price. Moral of the story? They have you once you've driven that far for their deal. That said, their customer service and friendliness really was excellent. Dieter Brannan, in particular, was fantastic. I truly wish they'd not surprised us with the knock on or trade value, as this review would've read much, much differently. I hope that $500 was worth it to them, cause rather than applauding them for having matched a competitor's trade allowance and then beat their price, we left feeling like they'd taken full advantage of the distance we'd traveled. More
by MikeJD
February 27, 2016
new chevy Hands down best place to buy a new vehicle. Worked the deal out over the phone from iowa.my new truck was ready and waiting for me when i arrived at v Hands down best place to buy a new vehicle. Worked the deal out over the phone from iowa.my new truck was ready and waiting for me when i arrived at vernon auto group. I was in and out in an hour. Thank you Brandon for all of you help. Will definately be back and will refer all of my friends and family. More
by one happy owner
Employees Worked With
Brandon Mitchell
February 27, 2016
Handshake It all started with a phone call about a truck. Just an inquiry about possibly upgrading 'my ride'. Who knew after just a few phone calls, because I l It all started with a phone call about a truck. Just an inquiry about possibly upgrading 'my ride'. Who knew after just a few phone calls, because I live around the metroplex, and a couple days of back and forth with my bank and Steve, I would be taking a trip to pick up my new to me pick-up. After a few minutes to finalize all the paperwork we 'really' finished the deal with a firm handshake. Thanks Steve and Vernon Auto Group. More
by Michael Vickers
Employees Worked With
February 26, 2016
Great experience buying a new goat Kyle was fantastic in every way great salesman! and so was everyone else best wishes ALL would recommend this group to anyone ,they are the best Kyle was fantastic in every way great salesman! and so was everyone else best wishes ALL would recommend this group to anyone ,they are the best More
by pgonz7806
February 26, 2016
Purchasing We had no issues. Transaction was smooth and they delivered the new truck as promised cleaned and full of fuel. No problems purchasing or trading in. We had no issues. Transaction was smooth and they delivered the new truck as promised cleaned and full of fuel. No problems purchasing or trading in. More
by this guy
Employees Worked With
February 26, 2016
Drove 5 hours just for this dealership I was looking on the internet for days and finally found the truck for me. After looking on the webpage and finding out that the employees are friendl I was looking on the internet for days and finally found the truck for me. After looking on the webpage and finding out that the employees are friendly as well. Could not wait to go get my truck, it didn't matter to me that it took 5 hours to get to the dealership. The truck was an awesome price! The employees at the dealership were nicest people that I came in contact with at a dealership in the past. Love my new truck and all the accessories. More
by HarveyB
Employees Worked With
February 26, 2016
very welcoming! Extremely pleased with the kindness and how helpful everyone was. Definitely recommend anyone who is looking for a vehicle to stop by! Will be a regul Extremely pleased with the kindness and how helpful everyone was. Definitely recommend anyone who is looking for a vehicle to stop by! Will be a regular customer for sure. More
by kyle365
February 24, 2016
every day people It was overall a very good experience. The trade went smooth, with very easy people at Vernon Auto Group. It was very professional. I'll be back It was overall a very good experience. The trade went smooth, with very easy people at Vernon Auto Group. It was very professional. I'll be back More
by denmark
Employees Worked With
Darien Williams
