I hadn't purchased a vehicle in 13 years prior to visiting with Anna. When I arrived, the car that I was interested in (2012 Toyota Highlander) was waiting for me, as promised. Anna was friendly, timely and honest. Anna didn't try to sell me any other vehicle other than the one we had been discussing over several days. Anna communicated with me via email and text which was how I was able to communicate. This was the easiest car purchase I have ever made. Like, really easy. There was no pressure. Anna wanted what I wanted. Additionally, Alicia had all of our necessary paperwork to sign. She was efficient, friendly and knowledgeable about her product. Again, no switching of numbers, no pressure to purchase extras. I felt as though they were selling a vehicle to a friend. I would purchase another vehicle from Village Toyota, and I would love to work with Anna again!!!