Villages Subaru

On 9/6/12; it was time to have the oil changed in my 2010 Subaru Outback which I purchased 30 months ago. Instead of sitting in the lounge until the service was completed, I decided to walk around the car l Subaru Outback which I purchased 30 months ago. Instead of sitting in the lounge until the service was completed, I decided to walk around the car lot looking at the various cars. While walking around, a gentlemen caught up with me and introduced himself. Is name was Frank Dolney. He appeared to be a regular guy and my first impression was that this was an indivdual who was also getting service on his vehicle. After a few moments I learned he was a sales representive. This was at 9:30 in the morning. I still couldn't believe he was a salesman. As we talked about current events I began to be interested in talking about the Subaru Legacy. He provided me with details about the Legacy and how impressed and knowledgeable he was about this vehicle. The more we talked, the more I became interested in thinking about trading my 2006 Buick Lucerne CXL for a new Subaru Legacy Limited. Four days later I was in my new Legacy Limited. My objective was to have my car serviced and ended up with a new car because of Frank Dolney. Frank, is an individual that has such a personality that attracts your attention but is sensitive and understanding to your needs. He helps you decide to buy a product rather than sell a product. This gentleman is rare in the car business. Don't lose him. More

*FROM START TO FINISH THEY WERE FAIR, CONSISTENT AND NOT PUSHY *PRINCIPLLY, I BOUGHT MY 2013 SUBARU OUTBACK BECAUSE OF THE SALESMAN FRANK D. *HE FOLOWED UP MY VISITS WITH CARING/INFORATIVE PHONE CALLS MAK PUSHY *PRINCIPLLY, I BOUGHT MY 2013 SUBARU OUTBACK BECAUSE OF THE SALESMAN FRANK D. *HE FOLOWED UP MY VISITS WITH CARING/INFORATIVE PHONE CALLS MAKING SURE ALL WAS OK WITH NEW CAR HE WAS KNOWLEDGABLE, WELL INFORMED AND CARING. HIS DEMEANOR WAS ALWAYS TOP NOTCH AND HE TRULY SEEMED ABOUT MY CONCERNS. I JUST REALLY LIKED HIS STLYE. MOST CAR DEALERSHIPS WILL WORK WITH YOU ON A FINAL PRICE--THE PROFESSIONLS AT BILL BRYAN SUBARU MADE THIS PROCESS PLEASANT AND NON STRESSFUL THANKS TO ALL I WORKED WITH More

Shopped around for a used car and stopped by Bill Bryan in Leesburg just to look at a Beetle parked out by the road. I like VW cars and the new Beetle in particular. I have bought three cars on my own in t in Leesburg just to look at a Beetle parked out by the road. I like VW cars and the new Beetle in particular. I have bought three cars on my own in the past and sort of know what I'm doing. I had a fair idea of what a Beetle should sell for from Kelly Blue Book. The salesman took his time with me, showing me all the features of the car and letting me test drive it. While we were out on the test drive, the dealership was putting a proposal together for me. Things went very smooth and timely. I got more than I was expecting for my trade and paid less than KBB valued the Beetle at. What a pleasant experience. From my salesman, Joe, to Ozzie the manager and Tim the finance guy, I was treated politely and never pressured. Since buying the Beetle, I have been in to take advantage of the maintenance program included in the sale and the service department took great care of me. I checked out Bill Bryan's reputation and was not suprised that he is regarded well in the local business community. I usually am wary when I shop for a car but I would recommend Bill Bryan Subaru as a great, comfortable experience. Oh, and I am loving the Beetle! More

I would like to add a few more observation concerning Frank. He was not pushy or overbearing,instead he was personal and exuded a feeling of TRUST. (I had just walked off the lots of Kia, Ford and Hyund Frank. He was not pushy or overbearing,instead he was personal and exuded a feeling of TRUST. (I had just walked off the lots of Kia, Ford and Hyundai dealers because of con-artist salesmen!) The raport Frank and I shared was instant and comforting. I believe Frank will be my auto man from here on out. By the way, "Tim the document man" was also an enjoyable and personal employee. All in all this was a comfortable experience. And my "SPORT" is Awesome!! Thanks, Frank So sez my Wife and I. More

Why because First impression-employee-Frank Dolney is Why because First impression-employee-Frank Dolney is professional salesman with excellent, friendly assistance. Services are handled well in a timel Why because First impression-employee-Frank Dolney is professional salesman with excellent, friendly assistance. Services are handled well in a timely manner, with great communication. More

From the time I pulled into Bill Bryan parking lot, I felt the respect from Bernard waiting to greet me! I was amazed at the genuine courtesy and the patience these men had with me. I'm a woman and don't felt the respect from Bernard waiting to greet me! I was amazed at the genuine courtesy and the patience these men had with me. I'm a woman and don't know much about cars or buying one. They walked me through the process, answered all my questions and gave me a price with my trade in. I told them, I would bring back my husband who would demand a good deal. Honestly, I thought it would take my husband to get the best deal. Amazingly, these gentlemen had given me a great deal and I am so happy to say, I drove out with my new subaru! My husband buys a lot of vehicles, we both were extremely impressed with the professionalism and honesty in this dealership. Never had better service!!! More

They were friendly until they had the deal closed. The first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermitten first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermittent problems and the service mgr Tom has been rude, dismissive and has done nothing whatsoever to help me in any way. When the car went in for its first oil change it was a huge ordeal because "we only have one tech and hes at school" in the words of Tom. I had to get a loaner and Tom let me know how disgusted he was that I was getting the loaner. Still wondering why he was so rude. When I picked up my car the oil was way over-filled and there was an abundance of oil all over the engine . The dealership is very poor in terms of customer service. They have lost my future business and that of anyone whom I can influence. More

This has been my best experience purchasing a used car. I was contacted by Kimberly shortly after inquiring about the vehicle. She was very professional and when I got to the dealership they didn't give me I was contacted by Kimberly shortly after inquiring about the vehicle. She was very professional and when I got to the dealership they didn't give me the runaround like others. The salesperson, Art, was friendly and knowledgeable. The best part was that my price was lower than they originally stated(can't argue with that). More

I shopped the Internet for over two weeks and the best price I received was at Bill Bryan Subaru. My husband and I feel that this was the only time we enjoyed buying at car. price I received was at Bill Bryan Subaru. My husband and I feel that this was the only time we enjoyed buying at car. More