BMW/Mini of Coconut Creek - Service Center

Had a great experience at this dealership, service rep, Steven Ruth is the best. Walked in feeling defeated and he was able to getting my car fixed with no headaches and with low cost for the repair. Great Steven Ruth is the best. Walked in feeling defeated and he was able to getting my car fixed with no headaches and with low cost for the repair. Great guy, check in everyday without me having to call and chase down reps for a status update, excellent service!! More

My sales person mike loiselle is the best. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. More

As usual, amazing dealer. Rodrigo Barros excellent advisor. I felt very safe and confident with this dealer and was satisfied with his service. Rodrigo Barros excellent advisor. I felt very safe and confident with this dealer and was satisfied with his service. More

Concerns About Recent Service Experience at Vista BMW I'm writing to share a recent experience at Vista BMW on December 13, 2023, which has left me disappointed in your service department. As a lo BMW I'm writing to share a recent experience at Vista BMW on December 13, 2023, which has left me disappointed in your service department. As a long-term BMW customer and advocate, this encounter has made me question the customer service quality at Vista BMW. On December 13th, I brought my 2021 BMW X5 M50I, for a scheduled oil change. I had rescheduled twice due to health issues. At the dealership, I met with Mr. Steven Ruth, my service advisor. He suggested additional services, which I declined. Then, Mr. Ruth informed me that I was three days past due for my third complimentary oil change, typically covered by BMW. Despite explaining my health-related rescheduling, Mr. Ruth initially refused to honor the complementary service. He later offered it if I agreed to paid brake pad replacement, pending service manager approval. Feeling coerced, I agreed. The services were completed, but a week later, my dashboard indicated a need for brake pad replacement. I returned to Vista BMW, discovering that the agreed service was a brake fluid change, not brake pad replacement. I felt both disappointed in myself for not reviewing the paperwork and dismayed by the service advisor's misinformation. I spoke with the service manager, Mr. Mark O'Sullivan, who confirmed approving the brake fluid change. However, he attributed any miscommunication about brake pads to the advisor and me. This situation undermines my trust in Vista BMW. My concern isn't for free services but the integrity and transparency of your service process. I would appreciate the dealership's general manager reviewing this matter. It's been a week since my visit, with no follow-up from the dealership. This experience has cast doubt on my perception of BMW's customer service. I hope for a resolution that restores my confidence in Vista BMW. Sincerely, Mariusz D. Former Loyal Customer More

9/24/23 Just wanted to say a big thank you to Emily, for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in no time and I am very grateful. She has super customer s for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in no time and I am very grateful. She has super customer service and is very professional. It’s nice to have employees who actually enjoy their profession. It was a pleasure stopping by today and Vista, I am sure, is very happy to have Emily represent them. She has my utmost respect. Marc Walther Pompano Beach 12/19/21 For the last few days, I could not pair my IPhone with Bluetooth, in my 2020 330I, and bring up ApplePlay. Therefore, I stopped by Vista BMW Coconut Creek for a visit and was greeted by Fred. He was very engaging and said, “follow me,” and introduced me to Nicole, a BMW Genius. He said, “Nicole is the best and will fix the pairing problem.” He was correct. After shutting down a slew of IPhone apps, running in the background, she then paired my phone and brought back ApplePlay to my screen. She fixed it very quickly and I greatly appreciated her courtesy and expertise. Nicole and Fred represent your firm in 5 star fashion. Great job! Thanks so much! 7 years ago! My Service Advisor, Sheri Holtz, is terrific. She is very professional and gets the car fixed just like new, washed, and I am on my way. She is a credit to your company and always has a ready smile. In addition, your waiting area is very comfortable. So, thanks for a continuous job well done. It is a pleasure coming in for service at Vista BMW of Coconut Creek. More

SUPER GENIUS BAR SERVICE! 9/24/23 Just wanted to say a big thank you to Emily, for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in 9/24/23 Just wanted to say a big thank you to Emily, for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in no time and I am very grateful. She has super customer service and is very professional. It's nice to have employees who actually enjoy their profession. It was a pleasure stopping by today and Vista, I am sure, is very happy to have Emily represent them. She has my utmost respect. Marc Walther Pompano Beach 12/19/21 For the last few days, I could not pair my IPhone with Bluetooth, in my 2020 330I, and bring up ApplePlay. Therefore, I stopped by Vista BMW Coconut Creek for a visit and was greeted by Fred. He was very engaging and said, "follow me," and introduced me to Nicole, a BMW Genius. He said, "Nicole is the best and will fix the pairing problem." He was correct. After shutting down a slew of IPhone apps, running in the background, she then paired my phone and brought back ApplePlay to my screen. She fixed it very quickly and I greatly appreciated her courtesy and expertise. Nicole and Fred represent your firm in 5 star fashion. Great job! Thanks so much! 7 years ago! My Service Advisor, Sheri Holtz, is terrific. She is very professional and gets the car fixed just like new, washed, and I am on my way. She is a credit to your company and always has a ready smile. In addition, your waiting area is very comfortable. So, thanks for a continuous job well done. It is a pleasure coming in for service at Vista BMW of Coconut Creek. More

Their service department was top-notch my service advisor Sam M was the best! But now I hear she is no longer employed at Vista BMW. Vista do what ever you can to rehire Sam. Someone with her knowledge and Sam M was the best! But now I hear she is no longer employed at Vista BMW. Vista do what ever you can to rehire Sam. Someone with her knowledge and awesome customer service is hard to fine, especially these days… It’s not too late. Bring her back! More

So for over 3 years I've been meaning to do this. Juliet Steinberg is a Service Advisor par excellent at Vista Motors Coconut Creek. The very highest level of a Professional, on time, great sense o Juliet Steinberg is a Service Advisor par excellent at Vista Motors Coconut Creek. The very highest level of a Professional, on time, great sense of humor, keeps me informed, the absolute best! Can't say enough good things about her. Duane Crawford in the CPO department is another great professional here. Have purchased 3 BMWs from him. Professional, efficient, communicative and a great guy! And Vista has the very best professional Technicians anywhere -- done right the first time and just very reliable! More

5 star rating due to one person Dino B. The best service advisor by far. 2nd would be a distant second. The question about recommending the dealership…only if I saw a Dino in other departme The best service advisor by far. 2nd would be a distant second. The question about recommending the dealership…only if I saw a Dino in other departments especially sales and could answer questions I could ask..it would be interesting to calculate the time from signing on the dotted line with not all the xx options the finance people like to try and add on…NO experience with this dealership on this. One word would be painful at other dealerships More

We purchased our 540 series BMW a few months ago. Overall dealership experience was excellent. I rode as a passenger in the back seat recently and realized hot air was blowing from the rear center co Overall dealership experience was excellent. I rode as a passenger in the back seat recently and realized hot air was blowing from the rear center console. Front seat air was set at 70 degrees. I called the dealership to set up an appointment. That’s when things turned south. Service advisor Robert Trammell “mansplained” that I needed to set the rear air temp on the console or set it in the idrive. Bring it in he said…I’ll show you how it works. There is no rear temp controls or settings in idrive on the new 540’s. I brought the car in and the answer from Robert Trammell was, “well you purchased a base model so you’ll have to set max ac in the front to trick the system into blowing cold in the rear seats.” Pretty sure that’s not what BMW had in mind with their German engineering. I feel if that’s the true design we should have been informed before our purchase. This was our 12th new BMW…pretty sure it will be the last! Well played Robert. I LOVE my Audi A6 Prestige more and more everyday. More