Long time VW and Audi owner in Asheville. My experience with this dealership, going back 12 years or so, is overpriced services and marginal outcomes. My wife would routinely leave there with an outrageous quote, totaling several thousand dollars. Their TDI tech installed cam shaft improperly. Replaced the clutch when I told them the flywheel was warped. Their TDI tech, no fault on their part, is often doing a particular repair for the first time, following VW reference material. This cost us unending time and money, but we started using an independent shop. Appalachian diesel works does the work for a fraction, and the work is reliable. If this dealership were more competent and offered any semblance of value, I’d happily take my 3 VAG cars there.
On my last visit, I bought a key from them and it needed programming. When I got home, it did not work. Apparently the battery was dead in the new key I paid them several hundred dollars for, and tech realized this. Instead of handling it, or noting it, they sent me home to sort it on my own. Had to drive back down there again. I just don’t have time for that kind of incompetence. That’s just a key. I really don’t trust them to get it right, and there’s too much risk in complex repairs that they will make mistakes that only surface later. The dealer is unavoidable for warranty work or recalls, but for regular service, find a reliable independent.