Volkswagen of Downtown Chicago

Angle was EXCEPTIONAL, I felt like I was buying a car with a friend the entrire time. She was honest, did what she said she was going to do, and went above and beyond. She kept me in the loop the entir with a friend the entrire time. She was honest, did what she said she was going to do, and went above and beyond. She kept me in the loop the entire time while finance ran the numbers and even helped me clean out the car that I decided to trade-in. I was in a hurry so I came back a few days later and she showed me all of the features of the car. Everyone I spoke with was SO NICE. Hands down, the best car buying experience I have ever had. More

Herberto is a great service representative. He kept me updated on the status of my car and he has good communication skills. Thank you very much. updated on the status of my car and he has good communication skills. Thank you very much. More

You are liars. My car has not been repaired for two months. I will never go back to buy a car, all the people I know, I won’t let them go to your store months. I will never go back to buy a car, all the people I know, I won’t let them go to your store More

Bertolino was very helpful and responsive. When needed some help he called on Bill who was also responsive. Would recommend to my friends. Thank you some help he called on Bill who was also responsive. Would recommend to my friends. Thank you More

Appreciated the service by Herberto. Trust and confidence are important in any business dealings and that's how I feel about the service from Herberto, confidence are important in any business dealings and that's how I feel about the service from Herberto, More

All great workers everyone seem to love their job and know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars More

Chris Smith my salesperson was AWESOME👍He walked me through process with a lot of knowledge about vehicle that I think was cool also. Good Man. through process with a lot of knowledge about vehicle that I think was cool also. Good Man. More

I found a certified VW Tiguan online, made an appointment and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasi and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasing the car. I didn't anticipate purchasing the car that day, but I am glad I did, and it was an overall painless experience. The finance department was kind and not too pushy with pushing extra packages. This was my first time purchasing a car, and I look forward to returning when I'm ready for another VW. Thank you Angie and team. More

John took excellent care of my girlfriend and I from the second we walked in the door. He was very knowledgeable about all of the cars we were interested in and gave us his honest opinion when we asked for second we walked in the door. He was very knowledgeable about all of the cars we were interested in and gave us his honest opinion when we asked for it. We went to a few dealerships before VW of Downtown Chicago and the entire vibe here was welcoming and professional. 10/10 recommend! More

I had a great experience working with Kenny and his manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a first time car buyer. I never once felt pressured and I felt that he really was trying to work with me to get the best deal. He offered great advice to help in the decision-making process. I ended up with a new car that fit in my budget! I would highly recommend going to this dealership and Kenny to buy a car!! More