Volkswagen of Downtown Chicago - Service Center

Went to 4 different dealerships and by far Volkswagen was the most professional experience And welcoming experience ever. Thank you Julian Angie for being so helpful and knowledgeable about your vehicles! the most professional experience And welcoming experience ever. Thank you Julian Angie for being so helpful and knowledgeable about your vehicles! More

Mike in service is terrific very knowledgeable and easy to communicate with. Very happy to work with him and the service dept. to communicate with. Very happy to work with him and the service dept. More

My Service Advisor provided exceptional customer service and the work done on my car was top quality! and the work done on my car was top quality! More

It as an expensive but an otherwise perfect experience. They have a pleasant and competent staff. They have a pleasant and competent staff. More

It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services hop to trade it in on a S UV soon alsta More

The Volkswagen Dealership over-all is Good! The company is very clean and the employees are very cordial and Professional! I would recommend this company for anyone interested in buying a Volks The company is very clean and the employees are very cordial and Professional! I would recommend this company for anyone interested in buying a Volkswagen. Carolyn D. More

Mike was very helpful and informative about service. He also offered info on nearby restaurant. Great customer service. He also offered info on nearby restaurant. Great customer service. More

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

I only got to work with Luis. He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowle He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowledged, by any of the other guys. Very strange. That aside, Luis provided exceptional service and took care of me. For that reason I am content. It’s just good to bring awareness to this issues with the other people working the service, because it’s almost like Luis was the only one helping. The other guys were not in calls either. I’m sure other customers felt the same frustration too….. More