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Volkswagen of Kingston - Service Center

5.0

6 Lifetime Service Reviews

1249 Ulster Ave, Kingston, New York 12401

6 Reviews of Volkswagen of Kingston - Service Center

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September 20, 2018

"Very goodThis dealership"

- GRIERR33

Patient kind courtesy I considerationI will always bring my coat to this dealership and consider buying another vehicle from nowThe best dealership pass outI’ll be back

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Recommend Dealer
Yes
Employees Worked With
Rico Rivera
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Hillary Nauta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Vitellaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"Got a new horn and a new motor for my sunroof. "

- gabbysloves16

My overall experience with Volkswagen was great! Hillary is very attentive, thorough and makes you feel like you’re a valued customer. Thank you Hillary!

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Recommend Dealer
Yes
Employees Worked With
Hillary Nauta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 28, 2015

"Pleasant experience. Always a pleasure."

- A

We have purchased 5 VW Jettas and 4 of them were from Tammy Phillips. She always gives us great deals on the cars we purchase. I feel very comfortable when I walk into the dealership and see that Tammy is there. The dealership itself as a whole, works as as very well oiled machine She makes me feel I am part of the VW family and we feel she is part of ours. Tammy always gives me her undivided attention explaining each and every aspect of the car. And when it comes to servicing our VW's , Andre in the service department is superb.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Pappalardi, Amber Hauver
December 21, 2014

"Friendly and Honest Repairs"

- rjkr

Our Tiguan needed major work and I was unsure what our extended warranty covered (or didn't). Amber went out of her way to let me know that we were covered; we paid almost nothing for an extensive repair job, which didn't take much time at all. We were also informed every step of the way on the car's progress. Just first-rate on every level.

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Recommend Dealer
Yes
Employees Worked With
Amber Hauver
November 06, 2014

"Issues resolved and the car is running perfectly now!"

- MHeitmann

This is a follow up to my previous review. The VW GM, Phil, and the VW service manager, Marquis, saw my negative review (admittedly posted in frustration and anger) and immediately contacted me to see how they could make things right. I was skeptical. I was thinking 'yeah, right...what are they really going to do?' Well, I am happy to say that they stepped up and offered me a fair solution to my complaint about a transmission repair that did not work. In fact, they offered to install a 'new' (60K on it) transmission and include a 1 year warranty with it for a significantly reduced price. All in all, putting even more money into the car wasn't fun BUT it made sense considering all the other new parts already in it. Marquis also worked with me on another repair that was found while they had it in the shop. It's only been 3 days since we picked the car up. But, so far, it is running beautifully, just like new! I feel so much better knowing my son is driving a safe and 'reliable' car while he is away at college. I also truly appreciate VW of Kingston for making things right when they could have screwed us by doing absolutely nothing and giving us the run-around. I have no reason NOT to recommend you guys...and I will! I will post a positive Facebook review too.

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Recommend Dealer
Yes
Employees Worked With
February 25, 2014

"Due to my experience at Heart Volkswagen in Kingston,..."

- NicoleElizabeth

Due to my experience at Heart Volkswagen in Kingston, never again will I buy a vehicle from them nor will I ever buy an Audi/Volkswagen. They have the RUDEST staff that I have ever come across, and their customer service is completely atrocious. They are liars and manipulative and do not stand behind their work. I would recommend that everybody avoid them like the plague.

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Recommend Dealer
No
Mar 15, 2014 -

Volkswagen of Kingston responded

Our staff here at Volkswagen of Kingston strive to provide truly exceptional service to ALL of our customers whether it be sales or service. We tried to reach out to this customer but was unsuccessful. I wanted to get insight into what the issues were so they could be addressed and rectified so we don't have any issues like this in the future. We all strive to put our customers first and welcome potential customers to see why this is the best place to buy or service your Volkswagen.

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