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Volkswagen of Newtown Square - Service Center

4.6

104 Lifetime Service Reviews

4940 West Chester Pike, Newtown Square, Pennsylvania 19073

104 Reviews of Volkswagen of Newtown Square - Service Center

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March 18, 2019

"attentive and knowledgeable"

- John Stout

After experiencing other Vw service facilities, one of which was a place you wouldn't want to take your dog to be washed, much less your 30k vehicle to be serviced, you'll get the feeling here that they'll make sure you'll leave happy.

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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2019

"nice place to bring your VW"

- CLBERGUES

nice people nice location, welcoming waiting room , fast changing oil and inspection .I will come back here from now 5 STARS SERVICE! thank you very much

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Recommend Dealer
Yes
Employees Worked With
February 18, 2019

"Knowledgeable, professional service team"

- JOHESS

The service team listens, cares, and presents a professional and customer-focused approach. I appreciate the changes that the new ownership and management team have implemented.

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Recommend Dealer
Yes
Employees Worked With
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jason
February 14, 2019

"Average service"

- tedpwatson

Repair of a leak and cleaning/dying seats took 8 days. They got the job done but I’m a little surprised at how long it took.

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Recommend Dealer
No
Employees Worked With
Jason List
February 12, 2019

"Great Service"

- LKF109

I took my Beetle in for a new wheel after having hit a pothole. The staff couldnt have been nicer! They explained everything to me and communicated with me through the days that my car was in the shop! Great place. Beautiful waiting area too.!

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Recommend Dealer
Yes
Employees Worked With
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Gentleman in service that called me and I'm embarassed that I cant remember his name!
February 05, 2019

"Expensive, but thorough"

- RCAR141046

Ridiculously expensive. Used to get a complimentary wash with service. Good service though. New waiting room is nice. Parking is tight. No dealer service stickers for the service manual (40,000 mile service, 50,000 mile service, etc.).

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Recommend Dealer
Yes
Employees Worked With
Andy George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 19, 2019

"Wonderful Service Advisors"

- Touareg_Pilot

Amie, the Service Manager, has assembled a great crew! They are personable, friendly, professional, and quite experienced. Their willingness to put the customer first is tops in the business. Having worked with other VW dealerships in the area, I will choose VW of Newtown Square over any other, even if I have to drive farther. Highly recommended.

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Recommend Dealer
Yes
Employees Worked With
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Not worth the time"

- vwrabbit

I have always gone to VW dealerships for service on my car. I had a check engine light on that I already had a diagnosis from at my local shop (I got the diagnosis and quote for free at the local shop). This dealership told me that they needed to run the diagnostic for a fee (I can't remember exactly what it was but it was over $125) and that that price would not go towards the cost of the repair. I ended up paying for the diagnostic because I was hoping the quote I got at the dealership might be a little less. Well, I won't be making that mistake again. It would have cost me more at the dealership and they didn't have the parts so I would have had to come back (over an hour from my house). Next time I'll save my money and my gas and time and just go to my local shop and not waste time at the dealership.

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Recommend Dealer
No
Employees Worked With
I don't know who I worked with
December 18, 2018

"The high watermark of service"

- dcgelber

In this day of extreme marketing and power selling the commitment to customer service is a rare occurrence indeed. I am very pleased with the 110 percent exerted on my behalf by the service department at VW of Newtown Square.

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Recommend Dealer
Yes
Employees Worked With
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 16, 2018

"Great people and service"

- ivystone

Everyone is accommodating and pleasant. Service was done quickly even though a part was ordered. They called when it came in and had replacement part installed the next day! Waiting for the car, everyone there asked if I was being helped, even the sales staff. Watching the sales people in action was also nice to see, they were there to meet your needs not just sell you a car. Great VW dealership for sales and service.

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Recommend Dealer
Yes
Employees Worked With
Matthew Valitski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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