Volkswagen of Palm Springs

This weeks experience with service has improved greatly since coming here the past two years since coming here the past two years More

Scammed me when I bought a used suv from them. Dealt with them on the phone and settled on a price. Went to get a cashiers check in that amount only to be told that I owed 700 more…and I was goi Dealt with them on the phone and settled on a price. Went to get a cashiers check in that amount only to be told that I owed 700 more…and I was going to have to pay a 500 dollar restocking fee UPFRONT if I wanted to buy cool off insurance…even though I may have kept the car and never returned it…shady way of discouraging people from buying a legally available policy in case they get a lemon, which I did…caveat emptor… More

I had a problem with the GPS, radio, Apple car Play and all the electronics. I was prepared fr a really big bill as my Golf was a 2017 model, I was thrilled when I picked it up to learn the repair was cove all the electronics. I was prepared fr a really big bill as my Golf was a 2017 model, I was thrilled when I picked it up to learn the repair was covered by a warranty. I have always found the people here curteous and caring. More

They are always very courteous. They answer your question and keeps you updated on the progress of your car. They answer your question and keeps you updated on the progress of your car. More

I bought a VW Jetta from another dealer at 27K miles and about 5K miles later I had dangerous complete transmission failure while driving in the mountains near palm desert. This was Jan 4th. I was able to s about 5K miles later I had dangerous complete transmission failure while driving in the mountains near palm desert. This was Jan 4th. I was able to safely get my car to the VW in palm springs. I struggled to get a hold of the service department about getting a loaner care then came to find out there were none available after putting in time and effort. I had to rent a car out of my own pocket and wait for my repair to get done, until Jan 17th. I was finally able to get a loaner car (which was dirty inside and out) and had a noise everytime it ran over a bump, after waiting a couple hours in the lobby to get the keys. I think my car was ready to be returned to me March 1st but I was traveling so I wasn't available to pick it up until March 9th. There were some issues getting a part sourced. I understood all of that. Where they really dropped the ball is consistent communication. The dealer was supposed to reimburse me for my out of pocket expenses while they didn't have a car for me when mine is under warranty. I have to call and bother them and busy up the lines to get any updates on reimbursement. The only reason I heard my reimbursement was on its way is because iniated several calls in March and finally April 8th, a check was supposedly mailed out. I get no check in the mail (my mailing address is 2 hours away) so I have to follow up again and I was promised a quick 48 hour refund to my credit card, on April 22nd. Nothing has came of it and after more calls, I decided to go to the dealer on my way to Los Angeles and get it done in person. No check was given in person and I handed my card to the service department and waited around for a receipt. None could be given in a timely manner (i waited for about 20 minutes). I begrudgingly left without a receipt and emailed the service manager and still no response with a receipt. It's now May 4th and I haven't heard anything still. long story short, they can't be trusted with their communication and don't ever pay for anything out of pocket if you expect to get it back on time with them. There are other VW dealers that may be more trust worthy near by. I was promised a refund for the 4th time May 5th, still no proof of that being done. More

Excellent service, I had no appointment and they serviced my vehicle with no delay . Service writer was very helpful. my vehicle with no delay . Service writer was very helpful. More

3 hour wait. 235$ - no one in the shop talked to me for the entire 3 hour stay. 235$ - no one in the shop talked to me for the entire 3 hour stay. More

The service is prompt they gave me the options that I had they kept me informed of their progress and called me promptly when they found other problems they kept me informed of their progress and called me promptly when they found other problems More

My vehicle had a check engine light on. Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about the customer. More

Great service, faster than expected return and reasonable pricing. Customer service was on their game. pricing. Customer service was on their game. More