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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.4
385 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 385 reviews

December 20, 2023

Both people were very friendly, explained the different options available and listened to our questions and requests. More

by NOFROGMAN
Recommend Dealer
Yes
Employees Worked With
Tonya and Jesse
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Dec 21, 2023 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
December 20, 2023

Great I had a great experience at VW of Salem The service team is great More

by SMITHCOLLIN_11
Recommend Dealer
Yes
Employees Worked With
David
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Dec 21, 2023 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
December 20, 2023

They were able to get me where I wanted even when I asked for a lot More

by Ashleyreneehunt
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Toreson
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Dec 21, 2023 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
December 20, 2023

I was met with courteous, helpful staff. They covered the entire service check with a video. They were very professional. More

by BMAHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
December 19, 2023

Selling cars that have been in accidents with out disclosing to the customer. Bad business practices. Reporting to the better business bureau. More

by Scottv163
Recommend Dealer
No
Employees Worked With
JJ Hunsaker, general manager.
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Dec 24, 2023 -

Volkswagen of Salem responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
December 19, 2023

Service as always was fast, friendly and very efficient. Staff was extremely knowledgeable and took time to explain what was needed to be done More

by mjmunz0311
Recommend Dealer
Yes
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Dec 21, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
December 19, 2023

As I stated, it was a pleasant experience, the dealership was clean and well represented More

by DAVISCRONALD
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 19, 2023 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business, Ronald, and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
December 18, 2023

This was our second purchase with VW of Salem. Justin and Jesse were extremely helpful! More

by CMINGO175
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 19, 2023 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Justin and Jesse, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
December 18, 2023

Did not want to work with us, short, laughed at questions pertaining to vehicle Unprofessional and refused to take offer to Managers, welcomed us to leave More

by TESCATEL412
Recommend Dealer
No
Employees Worked With
Taylor was horrible
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Dec 21, 2023 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
December 18, 2023

Tayler was great. Everyone was friendly. I do believe I was lied to or mislead twice during the process. More

by RUSH_JASON
Recommend Dealer
No
Employees Worked With
Matthew Reid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Dec 22, 2023 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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