Volkswagen of Streetsboro

This dealership is the worst from top to bottom. I would recommend no one purchases a car from them. They sold my wife and I damaged car and refused to help, pay or talk to us about. Communication i I would recommend no one purchases a car from them. They sold my wife and I damaged car and refused to help, pay or talk to us about. Communication is horrible and customer service is horrible. Truly stay away from this place. More

Service has zero follow up, I have had my car in for service twice and each time the next day the check engine light came on! The third time I am still waiting, dropped it off on 10/9 and today I was to service twice and each time the next day the check engine light came on! The third time I am still waiting, dropped it off on 10/9 and today I was told it "may" be done next week Wednesday 11/1 or Thursday 11/2! I have had to call them each time to find out what the wait was, they didn't call me! More

David Cooper went above and beyond for my cousin. He took a car for her to test drive and when she chose to lease a brand new Taos, he delivered it to her over two hours away. That's the kind of sale He took a car for her to test drive and when she chose to lease a brand new Taos, he delivered it to her over two hours away. That's the kind of salesperson that any one should want to have! More

Dave Cooper was such a breath of fresh air! Never pushy, explained everything completely, and answered all of our questions. He made car buying a great experience! Never pushy, explained everything completely, and answered all of our questions. He made car buying a great experience! More

Daid Cooper is the guy to see at this dealership! ! I felt no "pressure sales" from him and he truly cares about what you are looking for and wants to do all he can to give you the best information to ! I felt no "pressure sales" from him and he truly cares about what you are looking for and wants to do all he can to give you the best information to make an informed decision on buying a vehicle. If you are looking for a good vehicle shopping experience Dave is the guy above all!!! More

Was misinformed about the car’s features… test drove one that Tevin said had the options I was looking for but once we got to the price point I wanted .. I think they give us the S.model instead of the R mo that Tevin said had the options I was looking for but once we got to the price point I wanted .. I think they give us the S.model instead of the R model car that has the things we wanted. He didn’t take the time to show up how to set up all the apps or anything. I now believe he knew that the dealership has changed the vehicle. We called back the very next morning and ask to drop the new car off and get my van back, to which I was told the sold it the same day. They said we could now come in and get the R model that we thought we was getting but the $$ price was going to go up $50. Even though we was given the WRONG information by the sales person.. Better training on what the cars have and don’t have needs to be top priority. Have to deal with them for services for the next 3 years. Going to suck hopelessly the service team is better the the sales team. Then will NEVER deal with them again … misleading and dishonest people.. wish I had read the reviews on this dealership prior to stopping in. Trust ur gut and when you ask for the your keys back from them .. get them and walk out fast….. More

My wife & I are happy with David Cooper's help finding the perfect vehicle! Thanks! the perfect vehicle! Thanks! More

Great experience with David Cooper. He was kind, patient, knowledgeable, and not pushy. I would definitely work with him again in the future and recommend him to my family and friends. He was kind, patient, knowledgeable, and not pushy. I would definitely work with him again in the future and recommend him to my family and friends. More

Been there twice now. The first time was two years ago and two of their sales people got into a screaming match Infront of me, my wife, and my daughter. So bad we had to l The first time was two years ago and two of their sales people got into a screaming match Infront of me, my wife, and my daughter. So bad we had to leave! This morning I called to confirm availability of a car I wanted to test drive. Asked 3 times to please make sure it was available and made an appointment. They confirmed the vehicle was there and would be available. An hour later I show up and they tell me the vehicle isn't actually there and not available... It wasn't sold, just "not available". So I wasted an hour of my day driving there and back. I get home and they call me to tell me it was actually a mistake and the vehicle is really there. Completely unprofessional and incompetent dealership. Not respectful of their customers time. I would advise people to take their business elsewhere. More

Bad experience. Undisclosed issues with used car. AC didn't work, they said they would probably not fix it before selling. I was told I was meeting with one sales pe Undisclosed issues with used car. AC didn't work, they said they would probably not fix it before selling. I was told I was meeting with one sales person after being ask to confirm my appointment 3 times. When I arrived he wasn't even working that day. The other sales person had very little info on the car. Wasted most of my day looking at a car in poor condition. At the end dealership mentioned they add over $2000 in add-ons that cannot be removed. Would not recommend doing business here. Customer communication is poor. They failed several times to send a quote and video walk-around on my request before coming to dealership. More