Took Passat in because of check engine light. Car still under full warranty. Car was left overnight, went to pick it up today and they said “GREAT NEWS!” “There’s nothing wrong with your car. The oil cap just needed to be tightened, it was allowing pressure issues and caused check engine light to come on.”
I said “GREAT”!
I was then given a bill for $125 for diagnostics. I confirmed that there was no work done on the car, other then them turning the oil cap securely. They replied “YES”.
I was charge $125 to have someone lift the hood and turn the oil cap, because that isn’t covered under warranty. Wouldn’t that be covered under “BASIC CUSTOMER SERVICE”?