My husband and I drove 1 hour to meet up with a salesman in hopes of trading in and purchasing a vehicle from the used sales department. The salesman who we had was new and a bit clueless to majority of the questions we had. We had to search around for ourselves to find answers or search them online. Ultimately we decided we did want to trade in my vehicle and attempt to purchase the used vehicle. After going back and forth with the trade in numbers we decided to make the switch. We purchased on 9/15 and a little over a month later on 10/24 my truck was showing minimum oil, yet the MMI screen was showing that I was 8100 miles away from needing an oil change. After reaching out to my salesman on 10/24 I was told that if I felt that it needed oil to just buy some and put it in ourselves. There was no way that I was going to drive 2 hours back and forth especially after I messaged my salesman pictures of what I was seeing. I asked if a record was kept that I would like to see that an oil change was completed. The salesman assured me that it had been completed as it is to all vehicles that are sold. He eventually sent a copy of my vehicle record showing an oil change was completed on 9/8. Today 10/30 my truck says to add oil, since I was falling below minimum. I contacted the dealership and was transferred so many times that my salesman ended up calling me back. I explained to him what my truck was showing and what it was saying and he insisted that my vehicle had been serviced and that VW Woodlands would never reset the oil meter and not complete a job. After hanging up I decided to take me truck to a local service shop and to my surprise the oil that came out was old and black. No oil change was ever completed and someone in the service department was paid labor charges of $200 to reset the meter and not complete the job. Never again will I ever purchase a new or used vehicle from this location, nor will I refer anyone to them. If this was done to my vehicle, how many others vehicles have gone unserviced just to rack up labor fees?