Open Road Volvo Cars of Edison

Service Advisor Robert was up front and honest. He crushes it with customer care and professionalism. What a pleasure to deal with as opposed to the Volvo dealership that I formerly went to. This He crushes it with customer care and professionalism. What a pleasure to deal with as opposed to the Volvo dealership that I formerly went to. This team has it together. My valet drivers Ramon and Nathaniel were polite and respectful. Getting dropped off and picked up at my home while the work was being done is a great thing. KUDOS to Open Road Volvo of Edison, NJ. More

Can't say enough about the terrific service and caring about this Dealership. Needed my 30k service and my Wife has a bad Heart Condition. Rob, one of the service writers, with approval from the Service M about this Dealership. Needed my 30k service and my Wife has a bad Heart Condition. Rob, one of the service writers, with approval from the Service Manager Q, sent 2 drivers to my home to pick up my S60 and returned it the same day as my Wife has 2 Dr's appts. tomorrow. Rob stayed in constant touch with me. 5 stars, no, 10 stars. Thank you. Dominick More

Recently purchased a XC90. Salesman Joe Hobbs was great. Took time to review options and we felt like we were treated fairly. Also review of the car’s functions was great. Salesman Joe Hobbs was great. Took time to review options and we felt like we were treated fairly. Also review of the car’s functions was great. More

I went into the dealership knowing exactly what car I wanted, Joe Hobbs worked with us to get the best deal possible. I cannot say enough about how helpful he was. Definitely went above and beyond his jo wanted, Joe Hobbs worked with us to get the best deal possible. I cannot say enough about how helpful he was. Definitely went above and beyond his job. I will definitely buy another car here More

Great place, everyone is very friendly. The team helping us stayed late to accommodate our schedule. Made buying a car very smooth and easy. Sean is a total professional, patient, very know The team helping us stayed late to accommodate our schedule. Made buying a car very smooth and easy. Sean is a total professional, patient, very knowledgeable and kind. More

the salesman sean ryniec was extremely knowledgeable of the jeep rubicon i purchased from open road volvo.he did everything he could to make me feel extremely confident in my purchase at open road volvo. h the jeep rubicon i purchased from open road volvo.he did everything he could to make me feel extremely confident in my purchase at open road volvo. hes an asset to your sales department, very polite and very well spoken.it was a pleasure doing business with him he gets 5 stars More

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP, ALL THEY CARE ABOUT IS THE SALE NOT THE CUSTOMER ABOUT IS THE SALE NOT THE CUSTOMER More

I had a great dealership experience, worked out a deal on a car with Jeff very easily, no games, straightforward numbers, and put a deposit on the vehicle, amounting almost $500, with pick up in a couple day a car with Jeff very easily, no games, straightforward numbers, and put a deposit on the vehicle, amounting almost $500, with pick up in a couple days. The staff was very friendly and courteous and I was even greeted by the general manager. I thought it was one of the smoothest dealership experiences I’ve dealt with. Due to some unforeseen circumstances I got busy and spent some time in the hospital. The last thing on my mind was getting anew car. I was contacted multiple times to schedule a time to come in checking on me about the deal, I finally was able to follow up to the messages and I was still While I did not respond for a couple more days following, it’s understandable that the dealer could not hold the vehicle more than a few operating business days. Still, I was given no notification that was the case and the vehicle could not be held anymore. Similarly, even while they sold the vehicle in which I had a clearer deposit on, they did not immediately process a refund. This was two weeks after I stepped foot into the dealer. Since then I followed up with my sales person Jeff multiple occasions over text with response. I have called the dealership reception over 6 times over 2 weeks and assure it’s being processed with the managers or the finance department. Not until the 4/5 call I was asked for my credit card information to process the refund. It was given and confirmed and I was told to expect it soon. That was two weeks and 3 more calls ago. Now 5 weeks since the sold the car I put a deposit on, I still have no refund and no answers from anyone. This really goes to show the professionalism and priorities from this dealership. I can’t imagine having bought a car from here and having an issue not addressed because I have already purchased it and it’s no longer a priority to them. If you want to work with a dealer who plays with your time and money. Jeff and Open Road Volvo of Edison is your place to shop. More