Volvo Cars Silver Spring

Unsatisfactory Visit I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday’s visit is listed below (unfortunately, it’s not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, “I’m just doing my job.” She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don’t submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire – but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes. More

Great job They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. More

Pure Excellents From start to finish Keith and Diego were a delight to work with. The price of the car and the whole process went excellent. Will definitely come back From start to finish Keith and Diego were a delight to work with. The price of the car and the whole process went excellent. Will definitely come back and by my next car at Silver Spring Volvo. More

Very satisfied The service was exceptional. Neal worked with me and helped me pick out a car that I ended up buying. I was very satisfied with my purchase. The service was exceptional. Neal worked with me and helped me pick out a car that I ended up buying. I was very satisfied with my purchase. More

End of car shopping I have been looking for a car for a week and a half to no avail . I was told to go to Herb Gordon Volvo and talk to Ed Sarecky. Well needless to sa I have been looking for a car for a week and a half to no avail . I was told to go to Herb Gordon Volvo and talk to Ed Sarecky. Well needless to say I finally felt like someone was really listening to me and willing to help with my decision. After my decision I was sent to deal with Peter Larsen who totally made me feel at home and listened to all of my questions. I was totally put at ease. Peter handled all of my car buying needs . I will continue to recommend Herb Gordon and Ed and Peter as they gave me the best service I have had from my time spent looking for a car. More

Easy from start to finish - preowned purchase Peter was a pleasure to deal with. The entire dealership was low pressure and the vehicle is in Excellent Condition. This is our first Volvo experie Peter was a pleasure to deal with. The entire dealership was low pressure and the vehicle is in Excellent Condition. This is our first Volvo experience and likely not our last! More

Satisfied customer We have purchased or leased many vehicles over the years. More recent years it has most often been a Lexus. We decided to try a Volvo after reading e We have purchased or leased many vehicles over the years. More recent years it has most often been a Lexus. We decided to try a Volvo after reading excellent reviews about the redesigned S60. This dealership is the closest Volvo dealership to us. We went on a Monday evening and were taken care of by Iris Harley. Iris was respectful of what we wanted, never pushing options once we expressed we had no interest. Her manager, used car (trade in) manager, and financial manager were also each accommodating. We believed we were given a fair price for our trade in. Our experience was comfortable, especially with Iris, who is both professional and delightful. I would recommend Iris and her managers to those looking to buy or lease a Volvo in this area. More

Great Experience What s great Experience working with Keith and Noah got a great price on my new XC60 and Keith spent a lot of time taking us through ate new car, What s great Experience working with Keith and Noah got a great price on my new XC60 and Keith spent a lot of time taking us through ate new car, More

Very informative. Would recommend to a friend. Came in, had a great time talking to the guy. Answered all my questions and very friendly. Super informative and transparent conversation. Fantastic Came in, had a great time talking to the guy. Answered all my questions and very friendly. Super informative and transparent conversation. Fantastic dealership, will use again. More

Great Customer Service Hi my name is Jennifer. I came to your dealership earlier this month and dealt with Iris Harley. She had great customer service. She was very warm, we Hi my name is Jennifer. I came to your dealership earlier this month and dealt with Iris Harley. She had great customer service. She was very warm, welcoming, and knowledgeable about the different models that were available. When I do decide to buy I will definitely be contact Ms. Harley for my purchase. More