Volvo Cars Winston Salem

I recently purchased a pre-owned Volvo from Andrew Robin. He was very helpful, knowledgeable, not the least bit pushy and answered all of my questions, making my experience hassle free and comfortable. I He was very helpful, knowledgeable, not the least bit pushy and answered all of my questions, making my experience hassle free and comfortable. I would recommend Andrew (and Volvo of the Triad) to anyone without reservation, and I plan to return to the dealership when it's time to make my next purchase. More

We have a 2011 XC 90 and bought the car from another dealership because we had a negative experience with the sales team at Volvo of the Triad, but since we live in winston, have taken our car to volvo dealership because we had a negative experience with the sales team at Volvo of the Triad, but since we live in winston, have taken our car to volvo of the triad for routine maintenance. We have been very disatisfied with their service team as well, from quality of work to just plain dishonesty. being told that things were fixed that have not been fixed and picking up our car with oil footprints and ink marks on leather seats that were not present prior to drop off. It is hard to believe someone when they tell you the will make it right, but wont look you in the eyes. Volvo of the triad is a sad excuse for a dealership that is supposedly so highly rated. Think twice before purchasing and if you must use for service, make sure to double check for any mishaps!!! More

So, I was warned by a few local people and friends to not buy a car from Volvo of the Triad, and I readily took that advice - the stories I heard were some of the worse - and bought my Volvo elsewhere. Howev buy a car from Volvo of the Triad, and I readily took that advice - the stories I heard were some of the worse - and bought my Volvo elsewhere. However, I thought: what is the harm in going to get routine maintenance check-up? Well, the harm was handing my perfect vehicle over to a very careless and negligent staff. My car that ran perfectly fine started to have very odd troubles just a few days out; after a couple of weeks, and a new rotten egg smell inside, my car died. I opened the hood to find a rag that was covering part of the device used to cool the battery. Ok, simple right? I called the dealership to let them know that one of their mechanics left a rag in a critical place. They did not deny this; instead, service manager, Joe Williams, insisted that it was not a big deal and would not have any impact on the battery. After getting a second, third...and fifth opinion, it was obvious that the rag did cause the issues with the battery and perhaps a larger issue, like the catalytic converter. They refused to fix what they had broken unless we paid for it, which I did not want to have to pay for their carelessness. After speaking with the GM, Rob Satter - also the owner's son - he agreed with Joe Williams. He was oblivious to the fact that his workers ultimately made a cavalier mistake, and he felt no accountability to fix it, nor ensure that the damage has not gone beyond the battery. I implore you to really heed these negative reviews as warning: Volvo of the Triad is NOT a reputable dealership, and they want your money not your loyalty. Reading some of the positive reviews makes me wonder if someone at their facility has to write them to counter all of the negative responses that they get. I don't know anyone locally who has anything positive to say about them. They have let me down as a customer, and may have ruined my first car. More

When we were ready to purchase a car, we knew we wanted a Volvo - having been a Volvo owner for the past 10 years. We visited Volvo of the Triad with the intent to buy a new S80, however, after over 2 hours Volvo - having been a Volvo owner for the past 10 years. We visited Volvo of the Triad with the intent to buy a new S80, however, after over 2 hours of negotiating - we walked out of the dealership. I don't understand why the process has to be so painful with the back and forth phone calls to the "manager" and "let's see if I can get a better price" nonsense. We made it clear what we were interested in and what we wanted to spend - if it can't be done... fine, just don't have us waste our time if we can't get what we need within the price range we can afford. Interesting enough, after we left the shop, sure enough someone from Volvo left us a voice message to let us know they would like to do business with us and they could get us the price we were looking for. Too late!!! We purchased a new S80 at Crown Volvo of Greensboro and it was a wonderful experience. It's hard to believe that 2 Volvo dealerships within a 30 mile radius could be so different. Crown Volvo most definitely has our business and our loyalty moving forward - even though Volvo of the Triad is much more convenient for us. Volvo of the Triad - very disappointing experience! More

In over 40 years of car buying and service both in the US and overseas for new and used vehicles and numerous makes and models, Volvo of the Triad is THE BEST dealership with whom I have ever dealt. They and overseas for new and used vehicles and numerous makes and models, Volvo of the Triad is THE BEST dealership with whom I have ever dealt. They offer exceptional value both in service and sales. Their customer service is unparalleled. They are honest, relaible, and responsive. I seldom if ever endorse retail companies, but every chance I get I endorse Volvo of the Triad to my colleagues and others for automotive sales and service. I live over 2 hours away from their location and have a local Volvo dealer within 10 miles of my home. I choose to deal with Volvo of the Triad because they are that much better. If someone needs a case study for "How to Provide Exceptional Customer Service" egardless of their product / service, I'd tell them to visit this company. They always deliver! They epitomize customer service! More

*** This dealership is now known as Volvo of the Triad *** Please take my advice and avoid Volvo of the Triad at all costs. My wife and I purchased a new 2008 Volvo C30 from them in October, and our s *** Please take my advice and avoid Volvo of the Triad at all costs. My wife and I purchased a new 2008 Volvo C30 from them in October, and our sales person completely and totally lied to get our business. The details are as follows: As part of the final negotiations for the purchase of the car, we requested that the 17” wheels and tires that came on the car be exchanged for the more attractive 18” Atreus wheels and higher performance 18” tires. The sales person agreed and repeatedly assured us that this wheel swap would absolutely be no problem. After we took delivery, I kept in touch with him regularly for updates as to when the wheels and tires for the swap would arrive. He kept saying, “We just haven’t received another car with those wheels yet, but they should be here soon.” He finally gave me a date of November 10th, 2008, and said he everything approved with management. As it turns out this was all a complete lie. As it also turns out, he is no longer employed at Volvo of the Triad, how convenient. The only reason I bought the car from Volvo of the triad was their willingness to exchange the wheels, I actually had a slightly better deal at another area dealership, however they would not swap the wheels, so I chose to purchase from Volvo of the Triad, what a mistake! I have tried repeatedly to professionally resolve this matter with Volvo of the Triad, so far they have taken the position of “too bad, so sad”. They constantly remind me of what a great dealership they are, “number one in customer satisfaction” and all that, but for some reason I am far from satisfied. Of course I feel like a complete idiot, as I trusted the salesperson and the relied on the integrity of the dealership (what was I thinking)! I had only a verbal agreement with the salesperson, and the only supporting testimony to my “claim” was that the business representative that prepared the financial paperwork was privy to some of the details of the agreement with the salesperson, the sales manager confirmed this with her, however it still does not change their position. For the “icing on the cake”, the air conditioning stopped working two weeks after we took delivery, and the car went in for repairs which took about a week, the car was in the shop over the weekend. When we got the car back it had about 220 extra miles we cannot account for, and the “new car smell” we all like, has been replaced with the smell of cigarette smoke. Nice! Sorry for the length of this post but in short… AVOID, AVOID, AVOID, THIS VERY DISHONEST DEALERSHIP!!!! More