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Volvo Cars of Phoenix - Service Center

4.5

143 Lifetime Service Reviews

2205 W Bell Rd, Phoenix, Arizona 85023

143 Reviews of Volvo Cars of Phoenix - Service Center

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October 27, 2018

"Dishonest Service at Volvo Cars of Phoenix"

- Jen

I took my Volvo XC90 in for service at the Volvo Cars of Phoenix. Mark, the service manager, stated that they had patched a nail in my tire and rotated the tires when he called to say the vehicle was ready. They were also waiting on a part to fix a signal that was not working, but asked if they could address that the next day when the part arrived which was acceptable to me. I drove the car home. The next morning, my tire was completely flat. The car was taken to Discount Tire where they informed me that the tires were never rotated and a patch was never completed. I called Mark immediately and he said that they were planning on doing the tire work when the part for the signal arrived. I was very unhappy and told him that he wasn't honest with me and I signed the day before that they had completed a patch and rotated the tires. He told me directly to my face that they had completed the patch and rotation. When the other piece arrived, they addressed the signal and he told me that they did patch and rotate the tires. 2 months later, that same tire had issues. Once again I took it to Discount Tire. Volvo of Phoenix NEVER patched the tire. They did a "plug", which ultimately destroyed the interior of the tire. Discount informed me how dangerous it was to be driving on a plug and it was not an acceptable practice to do this. We were so upset by this because we had been driving our children in this car on this tire even for out of state trips. We no longer trusted Volvo of Phoenix. We ended up having to get 4 totally different tires, because the the car's current tires were on a 3 month back order. We couldn't order just 1 or 2 tires to replace the bad one. We did go back to Mark at Volvo Cars of Phoenix and after a significant amount of time spent discussing this matter, they refunded us for 1 tire. At the same initial visit, Mark informed me that the brakes had issues. I inquired about this several times, because I felt that those issues should be under warranty. Mark told me right to my face that it was not covered under warranty. After the dishonesty with the tires, we took it to an independent service station, where we take our work vehicles. The brake pads were not in need of repair at that time. 2 months later, I took it back because the brakes have always "squeaked" since we purchased it. Our mechanic used Volvo brake pads and replaced them along with the rotors. Just this week my service light came on and said that my "Start/ Stop" function needed service. This time I called the Volvo of Scottsdale. I was informed that all of the brake work should have been under warranty and they addressed everything in my car. They were pleasant, honest and kept me informed throughout the entire process. I have filed a complaint with Volvo Customer Care USA, but want people to be cautious of using Volvo Cars of Phoenix. I would never recommend them.

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Recommend Dealer
No
Employees Worked With
Mark Wylie
October 23, 2018

"Mileage service."

- Golferalways81

Jacob helped me with my vehicle service. As usual he was outstanding. We were able to get caught up on what's been going on with our golf games. He gave me a thumbs up for my vehicle and let me know what is coming up. He is always honest and straight forward with his recommendations. I couldn't be happier about the service and friendship I receive. Thanks Jacob!!

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Yes
Employees Worked With
Jacob
Oct 26, 2018 -

Volvo Cars of Phoenix responded

Jacob is such an asset to the team at Volvo of Phoenix and we are so glad that you got the chance to work together. Thank you for your business!

October 09, 2018

"Impressive Service "

- DJS90

I appreciated their prompt service and professionalism. On a Friday night I noticed I had a large screw in my tire and I thought the tire would need replacing. I figured with my tire size not usually in stock I would be without my car for several days. Fortunately, the tire was repairable and I was back up and running by Saturday mid-morning. Also, since I was roughly 1500 miles away from my first scheduled maintenance and tire rotation, they completed the service for me that morning without hesitation. Great work, great service and being new to Phoenix it's great to know this dealership is dependable. Nicole was wonderful. Thanks all!

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Yes
Employees Worked With
Nicole Dieter
Oct 10, 2018 -

Volvo Cars of Phoenix responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future!

October 05, 2018

"Service Superstars"

- C70thebest

Excellent job by the Volvo team. Called up the service early Monday morning Mark was able to take my car that morning. Nicole promptly called me with the diagnosis and had my car ready for pick up that evening! Keep up the great work!!!

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Recommend Dealer
Yes
Employees Worked With
Nicole and Mark
Oct 08, 2018 -

Volvo Cars of Phoenix responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future!

September 20, 2018

"Excellent vehicle and even better service department."

- Ocolato

I have owned a Volvo for about 10 years and the level of service is always outstanding. Jake in the Service department is the definition of professional. I can't say enough good things about the overall dealership.

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Recommend Dealer
Yes
Employees Worked With
Jake
Sep 21, 2018 -

Volvo Cars of Phoenix responded

Thank you for being in the Volvo family for 10+ years now! We are so glad to hear that you enjoyed your time at our dealership during your recent visit!

August 15, 2018

"Service"

- Phil

We made an appointment to have the oil change and check over our recently purchased 2017 S60 and dropped off the car at 9AM and we were advised by Nicole that it would take 2 hours. Nicole kept us informed of the progress and the car was ready at 10:30AM. Nicole was friendly and courteous. We were extremely satisfied our service.

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Yes
Employees Worked With
Nicole
Aug 16, 2018 -

Volvo Cars of Phoenix responded

Phil, Nicole was happy to keep you informed along the way during your service visit. Thank you for choosing Volvo of Phoenix! 

July 27, 2018

"Great as always!"

- joe

Service was over the top! I was able to get a loaner on short notice, The service was done and I had my car back the next day. As always a great place to get a car and to do whatever service is needed! Thanks to Wayne & Mark

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Yes
Employees Worked With
Wayne & Mark
Jul 30, 2018 -

Volvo Cars of Phoenix responded

Hey Joe! Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

March 15, 2018

"Stealership!"

- atj100

I have a 2002 Volvo S60, 16 years old please remember! I bought two keyless remotes off of Amazon.com this Stealership want's $227.00 to program them, absolute theft! I already paid them $300 for a key and cut for this car! They are rude, sarcastic and will rob you because they know you need the item and have little choice, avoid this STEALERSHIP, go to the Gilbert Volvo location!

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Recommend Dealer
No
Employees Worked With
Forgot the names, why would I want to remember?
March 07, 2018

"outstanding service"

- Galina Polischuk

Wonderful service, very caring staff. This is my favorite place and this is why I bought my 4th Volvo there. Feel like at home with large family.

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Yes
Employees Worked With
Wayne Littrell
Mar 08, 2018 -

Volvo Cars of Phoenix responded

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions.

February 01, 2018

"Satisfied."

- silverfox 65

I brought my o8 C-30 in for service and I had the privilege of meeting Nicole D. She was very cordial and friendly from the start. She walked me through what it would take to get another 60k. or more. I was impressed by her professionalism and the ability to make sure that it is all about the customer. Very happy with Volvo Of Phoenix.

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Recommend Dealer
Yes
Employees Worked With
Nicole Dieter
Feb 02, 2018 -

Volvo Cars of Phoenix responded

Hello there! Thank you for choosing Volvo of Phoenix for your business. We are so glad to hear that Nicole made your visit with us a great one!

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