Had the opportunity to work with Jack Coughlin @ Volvo of Danbury. I shopped around rather extensively and Jack gave the best walkaround of the XC90 and and overall introduction to the Volvo brand I found. Jack was thorough, thoughtful, and polite. My whole experience at Volvo of Danbury was enjoyable.
Any place that can keep my two young kids happily occupied for two hours is doing something right!
Recently brought in my XC70 for "charging failure- urgent" message thinking a bad alternator, when in fact it was a malfunctioning anti tamper switch! Jonathan, having expert knowledge and experience, knew this immediately.
What easily could have been a $1,000 plus repair resulted in a courtesy, no cost visit. Handled honestly and with great car by Jonathan and Melanie, yet again another reason why I'm a long time customer of Volvo Danbury!
We have owned our Volvo V70 for 14 years and have had it serviced at Volvo of Danbury all this time. It's always a great experience. Everyone is always polite, friendly and very professional. The car is repaired in a timely manner and they even wash the exterior leaving it looking brand new.
Recently, the car needed an expensive repair and Volvo worked with us to reduce the cost to make it more affordable. We are impressed with their commitment to always giving their customers an excellent service experience.
John in service is great to work with. Great advice and again, left feeling like I didn't over pay... My 2000 S80 will go forever. I credit this mainly to the attention and record keeping in the Service Dept!
Great experience. Tucker Benyus, our leasing consultant, was extremely knowledgeable of how Volvo operates. Tucker explained in detail the software complexities of the car we leased while being personable and easy going. He made my wife and myself feel comfortable. Tucker represents the Volvo brand well. He is a totally professional man.
Went there for a 50,000-mile checkup, (and was given a loaner) and they discovered a cracked boot on an axle of my C30. Part was not in, so they scheduled me for another visit (and another loaner) and did the work all free of charge. Very friendly and helpful, and the renovated service dept. is really nice!
I brought my Volvo in for a 30000 mile service. Volvo of Danbury is a little out of the way and there is another Volvo dealership which is closer. Melanie Sullivan the Service Manager is quietly professional which is the highest compliment I can give anyone. She is so good in fact that I wish all other dealerships used her as the ideal. She may have to be promoted to run the whole organization.
I write this fully acknowledging that I'm a tough critic, devoid of patience, intolerant of noise. My 2 hours at Volvo were painless. The atmosphere and the comfort of the furniture were excellent. The background TV a bit loud.
My new 2017 XC 90 was hit by a deer, it was brought to a local shop in Newtown. Promised it could be done in time to take on vacation AS LONG AS THEY COULD GET THE PARTS IN. Body shop explained how bad they kept getting the wrong parts and was amazed at the inefficiency. I happened to go in the day before my vacation to pick up parts for my C70 and expressed to women in charge of service department how annoyed I was over the parts screw up and now had to spend $1600 for week SUV rental and would never bring my car here for service...what was her answer?...don't hold the service dept. Responsible for parts dept. problem against them...excuse me but aren't the two related. I was annoyed but at NO time used bad language...a comment that did pop out of her mouth..."maybe I should go to church". Needless to say, I won't say another word....point made.