I have had a Volvo for years and always enjoy the experience I have visiting Volvo of San Antonio. Jim has taken care of my vehicle on multiple instances never proving anything but top notch service! Thank you
Thank you so much for the 5-star review, Derek! We're so happy to hear that Jim always gets the job done right for you, and will make sure to pass along your praise. Let us know if you ever need anything!
I enjoyed working with just one service rep, Erik Juarez, to keep it simple. I was contacted daily with updates. Great to have a loaner since my car is usually in for a few days. They seem to do thorough all point service checks with easy to decipher result paperwork. Hope they will eventually figure why my car is burning so much oil though.
Thank you for taking some time to leave a review! We always aim for excellence in our customer service, and we're so happy to hear our team hit the mark. Please let us know if you ever need anything at all.
Brought my vehicle in for oil change. Asked if I had any questions. Was advised of the timetable for oil change and inspection, vacuumed and washed my vehicle. All was completed before the timetable given. From the moment of arrival everyone was friendly, courteous.
Had engine noise when listening to AM radio. Finally the had to replace the radio. Your extended warranty company did not want to replace the radio due to mileage on the car. Phillip worked with the company and solved the problem. It took almost three weeks. I did have a loaner for that time.
Bill, thank you so much for your 5-star review! We appreciate your patience as our service team went to work to make sure you were taken care of. If you ever need anything at all, please just let us know!
Phillip provided excellent customer service by providing additional service options available. He was informative in describing the options and the value to the car. Initially, I came in for an oil change but ended up adding the following services; tire rotation and wheel alignment. A car loan was provided to me very quickly and I did not have to wait for it.
We can't thank you enough for your 5-star review! We're so happy to hear our service team went above and beyond to make sure you were taken care of--if you ever need anything at all, please let us know.
Comparing the service I've received from the Volvo Dealership in Austin.. I was so impressed with the first class treatment I received from Jim in the Service Department. Very warm from the first meeting.
He explained everything needed and calmly and clearly. He showed me where to get a drink and the location of the bathrooms and very comfortable place to wait. I will buy my next Volvo here because of the Service Department.
Thank you so much for this kind review! We always want our customers to feel welcome here at Volvo of San Antonio and we are thrilled to hear our team made you feel so comfortable. If you ever need anything, never hesitate to let us know. Take care!