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W.I. Simonson Mercedes-Benz - Service Center

Santa Monica, CA

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95 Reviews

95 Reviews of W.I. Simonson Mercedes-Benz - Service Center

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October 02, 2022

It was great customer service and he was very polite and professional. I love my new car! More

by Minjung1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel ha
Oct 06, 2022 -

W.I. Simonson Mercedes-Benz responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 30, 2021

Very good customer service management that included delivery of hard to find parts. Additionally, service included frequent feedback about status of receipt of hard to get parts as well provided a cour More

by judithhackettdoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cornell
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Hi Judithhackettdoll, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2021

Had my MB serviced at Dealership and was very pleased with the customer service experience More

by Nette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cornell
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Nette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2021

Ask for Mario - he is an amazing service rep. I go to Simonson bc of him. Ask Mario if you go there. He is wonderful More

by gills11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Beltran
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Gills11, we're happy you found our staff to be so supportive during your experience here at W.I. Simonson Mercedes-Benz. We look forward to your next visit! Take care!

June 18, 2021

Excellent and quick turnaround New car, and not familiar with electronics, technican explained certain things to me and answered my questions Very courteous and was patient More

by mbgursey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim connell
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Mbgursey, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 27, 2021

Excellent five stars service and experience from the A team, superstars: Marcus Jerry and Tamer Askarieh Kudos to the A team; you make it happen for W..I.Simonson. More

by Stephen Fu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jerry
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you so much for taking the time to leave a review for us. We're thrilled we could meet your expectations! We look forward to assisting you in the future, and hope you have an excellent day!

May 19, 2021

Service advisor, Mario Beltran, who helps me every time I am at WI Simonson, even just for air fill and fluid check, is THE BEST. Always ready to help, understands why I am there and easy to talk with. W More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Beltran
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

M, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 27, 2021

Service advisor, Jim Cornell, expedited service of my vehicle while supporting my car needs. Parts that were hard to find were found relatively quickly. His quote was accurate More

by judithhackettdoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cornell
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

April 08, 2021

Excellent service. From Tim H our service advisor to all your staff, thank you. Tim pays great attention to all detail. Will return as needed! More

by stan.sax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none other, Damien Wheat
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Stan.sax, thank you for your kind review; we are happy to pass along your comments to the team here at W.I. Simonson Mercedes-Benz! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

April 02, 2021

Derrick is the best service provider. He is professional, helpful and looks out for my best interest. He makes service appointments go quick and easy. More

by Nini48kids
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derrick Franklin
Jul 20, 2021 -

W.I. Simonson Mercedes-Benz responded

Nini48kids, thank you for your kind review; we are happy to pass along your comments to the team here at W.I. Simonson Mercedes-Benz! Thank you and have a great day!

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