Run away from this dealership. Most pathetic and disgraceful experience ever !!
I was there for buying a 2019 BMW X series SUV. Was invited with a good quote from sales rep over the phone. Excited with the quote I put the down holding payment of $500 over the phone and drove 3 hours the next day to lock the deal. Was greeted by another sales rep Malcom who was absolutely great to work with. This set my hopes high with the dealership and made me certain that I would buy the vehicle from there.
But here comes the UNFORTUNATE and MOST disturbing experience for me. The rate that was quoted to me online was upped by $900 from their manager named Jason I think, who by the way is the most ill-mannered, hot-headed person I have come across. For all 1.5 hours we spent there, me and the sales rep Malcom shared a very pleasant experience. As soon as we started negotiating the final price of the car which seemed fair to their sale rep as well, the manager Jason swoops in, blabbers out some very harsh words, pressures us that we were stepping back from the quote made to us online (which by the way was upped by almost $900 when we arrived there with no explanation whatsoever), stands up in an ongoing conversation and crushes the contract and throws it away, saying we "would get our holding deposit in a few days"
The sales rep and I were stunned by his bad behavior. Nobody had a clue why this guy behaved so badly, I could totally sense some biasedness in Jason's behavior. We left the dealership with nothing but utmost disrespect for this person and his shameful behavior. No person should have to go through this kind of humiliation as we did.
My sincere request to all readers, stay away from this place to avoid getting such treatment. If still you end up there, at least avoid meeting this person named Jason there. Totally ruined our night and car buying experience.