Wallace Hyundai

My car is 11 years old, purchased at Wallace and serviced there since purchase. Wonderful service and service advisor, Steve Shackley. serviced there since purchase. Wonderful service and service advisor, Steve Shackley. More

they scammed the miles on my car and increased it by 20k miles to lower value and also gave me a $7000 markup on taxes etc for being a first time car financer? miles to lower value and also gave me a $7000 markup on taxes etc for being a first time car financer? More

This is the worst absolute dishonest dealership I have ever dealt with!! Beware they took 2 cars that did not belong to my husband and sold him a new car. .. I had not signed papers so he brought it b ever dealt with!! Beware they took 2 cars that did not belong to my husband and sold him a new car. .. I had not signed papers so he brought it back on Monday to return and they would not accept it back as they referred to it as a used vehicle,,, I agree is was very stupid on my husbands part but how do you let someone take 2 cars that are not in his name for the purchase of a new one.. If they were honest they should have sent him home and told him to come back with the owner of the cars and discuss a deal. More

Sales department was great when we bought out car. The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn' The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn't "buy" into them. I've asked for the factory recommended service more than once and was told my car needed nothing. A quick look in the owners manual proved otherwise. I knew taking my car there with a small issue was most likely a waste of time, and I was right. They "couldn't duplicate the problem". The problem happened as we were leaving the parking lot. The simple fact is this; the sales department was great. The service department just simply does not care about their work or their reviews. I'm leaving this review just to hopefully give others a heads up. Buy a hyundai. Even buy it from Wallace. Just find a different dealer to service it. More

This is the absolute worst dishonest dealership I have ever dealt with. Their website should be taken down because they don't honor anything that is on their website. The finance managers in this dealersh ever dealt with. Their website should be taken down because they don't honor anything that is on their website. The finance managers in this dealership should all be removed from their positions. I was told by 2 different managers they would not honor the equity in my trade in I was offered only the buyout figure. I went down to Car Max and was offered 5300 over the buyout figure on the spot. I contacted Hyundai Finance to find that I am entitled to every penny of equity in my vehicle. Everyone should stay away from this dealership. They are dishonest and operates with no integrity. More

Stop! Do not buy a car from this dealership! Came in with my own financing and the Salesperson Paul A. refused to let me use it. Since it was Sunday he sai Do not buy a car from this dealership! Came in with my own financing and the Salesperson Paul A. refused to let me use it. Since it was Sunday he said I could call back Monday to change the financing. The sales contract states that the dealership will secure financing and that they had 30 days to do so, therefore I should have been able to use my financing through USAA but they have been ignoring my calls and e-mail ever since! Also, Paul A. told me he would get me $16k for my trade in and instead they only gave $15k and they sold it $20k with in one week. I had already gotten a deal with CarMax for $16 so why would I take less. They still have yet to pay off my trade-in so I have two car payments. What’s worse is I bought Certified Pre-Owned vehicle, or so I thought. Got an email from Hyundai asking me about all the documents and inspections the car should have come with but they failed to disclosed any of this. Paul said he was gonna have the car “detailed” but the car was never even washed and came back with a cut in the front seat leather which is gonna cost me $800 to fix. The Finance Manager Jennifer D. slid on a duplicate warranty and Etch???! This car isn’t CPO it got nothing that a CPO car should have. They also don’t honor their online pricing from their own website! Expect to pay $2k more. I’ve tried calling and I’ve waited patiently for a response or any kind of acknowledgment but even the manager Chris M. wont return my calls after telling me he would have the GM call me back over a week ago. Don’t get shafted like I did, DON’T BUY FROM THESE CROOKS, there too many other places to buy a car. Vroom, Carmax, carvana and you don’t even have to leave your house. But I bought from these guys because I thought people. They proved me wrong! More

I took it in for the service manager to look at a warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyund warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyundai with Hyundai America. When I picked up my car there was a long scratch like someone keyed.my 2021 Hyundai Sonata. David Messinger and the service manager will not repair the scratch that happened on their property while the car was in their possession. This is very alarming and they are all corrupt and dishonest. They even retaliated against me by stating that they will not service my vehicle. The VP Rusty Wallace will not stand up and look into this but Allie a corrupt and dishonest person to handle this knowing that it is covered through the warranty. Please do not do business with Wallace Hyundai or any dealership of the Wallace Automotive Group. They are a patent example of dishonest corrupt and vindictive people. More

Very good and personal service.Great and personal Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say More

The worst treatment ever received from a service representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to ac representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to accuse me of intentionally damaging my vehicle; stated the damages are over 5k; that I need to call my insurance since it isn't covered under warranty. When I asked him to please calm down because I was overwhelmed and didn't understand what he was saying, he could care less. At no time did he even try to explain the damages. I had to contact (2) other employees because of the treatment I received just to figure out what is the actual damage and what I can do. It is a sad day when a car is brought in by a customer who is seeking help because something is wrong with the car, then questioned why is the vehicle damaged. If the customer damaged the vehicle, why would the customer take the vehicle to the dealership it was leased from? More

"You need a new tire. No, I don't" Supposedly there was a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This i a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This is a new car, by the way. I said I'm going to see what someone else has to say. The tire store manager told me there was no puncture in the sidewall, but there was a screw in the tread. They simply plucked it out!! NO DAMAGE TO THE TIRE!! They also asked if I was from around here as locals know of the reputation of this service center and they stay away. I called twice and left a message for Tony. I told him that I was pissed that he was trying to rip me off to the tune of nearly $300.00. No reply, but I'm not surprised. It was only after that that I looked up the Wallace Hyundai reviews. Shoulda looked it up sooner, but at least I still have my money and my practically new tire. The reviews confirmed that this place is a royal rip off. They still haven't rotated my tires, but I don't trust them to touch my car; or even wash it! This isn't over. What's wrong with management that they have so many problems continually?? More