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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,100 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,100 reviews
March 30, 2018
Excellent experience I had a wonderful experience at Walters Mercedes today. The atmosphere was friendly and welcoming and Rene Orrellana, the salesperson was engaging and I had a wonderful experience at Walters Mercedes today. The atmosphere was friendly and welcoming and Rene Orrellana, the salesperson was engaging and knowledgeable. No intimidation or hard pressure salesmanship, Just a wonderful sales experience. More
by Cherrycar
Employees Worked With
Rene Orellana
Helpful March 29, 2018
Sprinter Service This was the first scheduled service for my 2016 Sprinter 2500 4x4 and my first experience with Adam Garcia who is their Sprinter representative. Davi This was the first scheduled service for my 2016 Sprinter 2500 4x4 and my first experience with Adam Garcia who is their Sprinter representative. David delivered on what we had discussed and was very timely, which makes my visit very easy since I am not local to their location. In my review you notice that I dropped the star rating for service only because some of the pricing for service is very high and feel it could be a little more inline with service provided. But in being fair this location it is not like out of control but could use a tweak here and there. I come to this dealership because the staff has been responsive to me needs and I am welling to overlook the pricing for a little piece of mind. But I am always aware of the pricing factor and in conversation, I think they are as well. With a little effort the normal materials used in servicing could be revised to eliminate this factor making it a 100% satisfaction experience and I think Walters are the ones that can do this. More
by SLoya
Employees Worked With
Adam Garcia
March 29, 2018
Excellent My experience at Walter’s Mercedes-Benz of Riverside was wonderful I had to travel from Carson Ca one hour drive , everyone was nice and decent very p My experience at Walter’s Mercedes-Benz of Riverside was wonderful I had to travel from Carson Ca one hour drive , everyone was nice and decent very professional and I’m very happy because you guys made my dreams come true .. More
by Erikaban
March 29, 2018
Amazing service Honestly, one of the friendliest people I’ve met at a dealership. I had been looking for cars and I came across many salesmen that didn’t care enough, Honestly, one of the friendliest people I’ve met at a dealership. I had been looking for cars and I came across many salesmen that didn’t care enough, but when I came here to Walter’s, everyone was so friendly, helpful, and they definitely had my best interest in mind. Would definitely return if later on, I’m interested in a Mercedes. Also, Bob Murray is a great salesman. He helped me settle things as quick as possible and tried to get things to lowest prices. In the meantime of my purchase, I got to hear a little bit of his life story! Super friendly and welcoming! More
by JocelynNgo
Employees Worked With
Bob Murray
March 29, 2018
Exceptional customer service! I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchi I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchia in service, and Ari Abdolhosseini in finance all went the extra mile. I would recommend Walters to anyone looking for an exceptional experience in buying a Mercedes-Benz Lawrence Cain More
by carson221
March 28, 2018
Vehicle Purchase I recently purchased a new Sprinter cargo van from David Alcantar, and was very impressed with David and the entire team at Walters. Would definitely I recently purchased a new Sprinter cargo van from David Alcantar, and was very impressed with David and the entire team at Walters. Would definitely recommend David and his team, and will continue to purchase our company work vans at Walters. More
by David
Employees Worked With
March 28, 2018
Service on our E-350 Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and wa Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and was very professional. You had our car a number of days and he kept us informed on a regular basis. I would also like to thank Tyler Usary for his help in this matter. There was a problem with a tow company and he took care of the matter very promptly, and we thank him enormously. Walters Mercedes is a wonderful dealership and would recommend it highly. More
by Donald Lee
March 27, 2018
Excellent service My experience with Jackie Nasser was excellent. She was very professional and friendly. She made sure I was satisfied with my choice and also made arr My experience with Jackie Nasser was excellent. She was very professional and friendly. She made sure I was satisfied with my choice and also made arrangement to get the car delivered to my address. Thank you Jackie for all your help. More
by Sheilarob
Employees Worked With
Jackie Nasser
March 27, 2018
Best ever I had seen the car online, I clicked the link where it said I was interested in vehicle. I received call from Gene Russell he had invited me to dealer I had seen the car online, I clicked the link where it said I was interested in vehicle. I received call from Gene Russell he had invited me to dealership yo take look at the car. I liked the car but it seemed liked out of my budget but Gene helped me with deal. I got my car and was able to stay in my budget. This is best dealership I delt with and Gene Russell was the greatest salesperson ever. Thank you Gene. More
by Manny Brar
Employees Worked With
Julio Guerrero, Gene Russell
March 27, 2018
Internet buy Buying thru the internet requires a great deal of trust on both sides of the deal. Gene Russell made the difference. He was very helpful in every wa Buying thru the internet requires a great deal of trust on both sides of the deal. Gene Russell made the difference. He was very helpful in every way. You are very fortunate to have him representing your firm. More
by Fred
Employees Worked With
Gene Russell
