Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,852 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Sort by
April 17, 2024
Alex Ramirez is the best- he goes beyond helpfulness and amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes later after I paid my car was nowhere to be found. Neither the cashier nor a few posters could find my key. Long story short-waited over 60 minutes to be able to get my car. I keep on getting the service here because of the service I get fromthis one single advisor- Alex, have had cars from Walters Mercedes AND Porsche and I can honestly say, the staff training. service and caring keep on going downhill. Their attitudes are poor, are more concerned about being on social media or just chatting with coworkers, while they see a customer waiting and waiting I would recommend service if the service advisor is Alex and to make sure to call and see if he is there before picking up your car. In the past, I have had no issues BECAUSE after I paid Alex, my car was given to me within 5 minutes. The rest of the staff (not the advisors) are lost and truly don't care . More
by CARROZA
Employees Worked With
Helpful April 15, 2024
Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. with wonderful customer service. Always going above and beyond to take care of clients. More
by Arun Gupta
Employees Worked With
April 12, 2024
Walter’s Mercedes Service Department is a nice place with some friendly staff members and show willingness to help. I am a return customer of the service department. some friendly staff members and show willingness to help. I am a return customer of the service department. More
by Robin16
Employees Worked With
April 04, 2024
My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time and support to resolve any issues or problems that may come up. I really appreciate you and your Manager Mark I More
by Mrslbennett
April 02, 2024
Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More
by GregWilkerson
Employees Worked With
March 29, 2024
Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More
by Liz Hernandez
Employees Worked With
March 29, 2024
Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More
by mercedes3495
Employees Worked With
March 27, 2024
Michael took his time explaining everything regarding my car and on the maintenance that was recommended. Very polite as well car and on the maintenance that was recommended. Very polite as well More
by Vanessa
March 26, 2024
Excellent customer service and communication. Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always tre Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always treat me with the upmost respect and urgency. More
by jaimina2009
March 25, 2024
I am happy with the service that provided by Alex Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. More
by Roksana
Employees Worked With
