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Waxahachie Autoplex

Waxahachie, TX

2.0
62 Reviews

1800 West Highway 287 Bypass

Waxahachie, TX

75167

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Showing 62 reviews

February 27, 2024

They are Crooks. Buyers Beware. They sold my mother a car without disclosing a recall on the car. They kept the car for 21 days to get service. What does that tell y More

by Alberts483
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron Chambers
December 30, 2023

This was the best car buying experience I’ve ever had. Thanks to Mr. Dwight and Mr. Gary I definitely will be referring and will shop again…. More

by Deedee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight , Gary
Jan 18, 2024 -

Waxahachie Autoplex responded

Dear Deedee, Thank you so much for sharing your positive experience with us! We're delighted to hear that Mr. Dwight and Mr. Gary provided you with the best car-buying experience you've ever had. Our team at Waxahachie Chrysler Dodge Jeep and Ram strives to make every customer's journey smooth and enjoyable. We truly appreciate your kind words, and we look forward to the opportunity to assist you again in the future. If you have any friends or family looking for a great car-buying experience, please don't hesitate to refer them to us. Thank you for choosing Waxahachie Chrysler Dodge Jeep and Ram. We value your business! Best regards, Eric Wilmeth General Sales Manager Waxahachie Chrysler Dodge Jeep and Ram Phone: 972-825-4500

December 16, 2023

I was approved for the vehicle i wanted and had an appt to come test drive but when i got there they had someone else looking at the vehicle and they sold it to that person so no i will not be doing busine More

by Thresaskaggs
Recommend Dealer
No
Employees Worked With
Derek Sanchez
Jan 18, 2024 -

Waxahachie Autoplex responded

Dear Thresaskaggs, I'm genuinely sorry to hear about the disappointment you experienced during your recent visit to our dealership. I understand how frustrating it must have been to have your scheduled test drive disrupted, and I want to extend my sincere apologies for any inconvenience. Our team is dedicated to providing exceptional service, and it's disheartening to learn that we fell short of your expectations on this occasion. I would appreciate the opportunity to learn more about your specific situation and address any concerns you may have. If you're open to it, please contact me directly at 972-825-4500 so we can discuss your experience in more detail and work towards a resolution. Your feedback is valuable, and I'm committed to ensuring we address this matter appropriately. Thank you for bringing this to our attention, and I hope we can have the chance to make amends. Best regards, Eric Wilmeth General Sales Manager Waxahachie Chrysler Dodge Jeep and Ram Phone: 972-825-4500

October 20, 2023

Worst service I've ever had from a Dealer and the Service Advisor just gets caught in multiple lies with his text msgs. Picked it up and took it back to the Dealer I bought it from. NOT RECOMMENDED AT ALL. More

by glw325
Recommend Dealer
No
Employees Worked With
Kevin Sanchez
September 01, 2023

Can I give a zero rating. They took my order for a 392 Scat Pack Widebody Charger Plum Crazy color in Sept 2022. Car was actually ordered in October per my salesman with a $ More

by scrufferdoodle
Recommend Dealer
No
Employees Worked With
Mike White
June 29, 2023

Don’t trust all the 5 star reviews. I would give it zero or negative stars if possible. I recently moved here and thought I could switch dealers from Arlington. After almost $2k and l More

by stephanie
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Manager Johnathan , Jose Quinones, David Kerr, William Ferlet
June 29, 2023

5 star reviews are fake. If negative reviews were allowed then that’s what they deserve. $2000, 2 services and the same code has came back again. They couldn’t fix a broken p More

by stephanie
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jeremy
April 11, 2023

We were very pleased with our experience at the Autoplex. The sales department was very helpful and knowledgeable about our vehicle. More

by Jcdoty44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Williams
March 29, 2023

The service department is terrible. Taking money and not completing repairs. I live hours away and had to pay someone else to complete the work that I had already paid for. I should hav More

by todd d
Recommend Dealer
No
Employees Worked With
Jonathan Butkiewicz
November 15, 2022

COMMUNITY WATCH OUT WITH THIS DEALERSHIP. PLEASE PLEASE PLEASE dont send or recommend this place to nobody. They sell lemon cars, they will put you in cars that constantly will need repairs o More

by upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phillipe Ackerman, Rudy Arteaga
Nov 16, 2022 -

Waxahachie Autoplex responded

Thank you for the feedback. Without more information I am unable to properly respond. Feel free to email me at kstringer@waxautoplex.com. We take your feedback seriously as it helps us to improve upon our practices.

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