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18 Reviews of Wayne Hyundai - Service Center
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September 26, 2018
Mazda service is excellent I came for regular oil change in my 2017 Mazda CX-5. Also I have had some issue with my car computer self-rebooting in the middle of my ride. I was to I came for regular oil change in my 2017 Mazda CX-5. Also I have had some issue with my car computer self-rebooting in the middle of my ride. I was told that software upgrade is needed. Everything was completed on time. More
by leonidgoldreyer
Verified CustomerEmployees Worked With
Warren Mccoy
Helpful September 25, 2018
brakes installation and transmission fluid service was excellent, customer service always friendly, and was able to spent less time as everything was efficient I also got updates to what I need service was excellent, customer service always friendly, and was able to spent less time as everything was efficient I also got updates to what I need to service next. More
by SASAMERCY
Employees Worked With
Warren
May 06, 2017
Poor customer service! Horrible customer service! I have purchased 3 cars there in the last 3 years. The one time I had a problem, they did nothing about it. The manager Phi Horrible customer service! I have purchased 3 cars there in the last 3 years. The one time I had a problem, they did nothing about it. The manager Phil pretended he made some phone calls, but did nothing to help. I got the problem resolved somewhere else. They lost a loyal customer as they will not get my business or anyone I know, again. More
by ecat417
Employees Worked With
Phil O'Sullivan
September 24, 2016
Special courtesy by advisor My two trips in the dealership I was handled by Nikita Villopto. She was extremely helpful and couteous to me. She listened to my problem with the bac My two trips in the dealership I was handled by Nikita Villopto. She was extremely helpful and couteous to me. She listened to my problem with the back windows on passenger side and took down all the info. Was also very sympathetic since this was the second window it happened to. If I ever need to go back for anything I hope I have her as my advisor. Thank you Allen Brady More
by Newjerseyal
Employees Worked With
Nikita Villopoto
June 22, 2015
False Advertising Purchased a 2015 Elantra, and was told that the oil changes were free for life. Period, and end of story. That is until you go to use them. You must Purchased a 2015 Elantra, and was told that the oil changes were free for life. Period, and end of story. That is until you go to use them. You must follow the dealers recommended service agreement, and just a free oil change itself will set you back about $50.00. They so rotate your tires for you, but that is a pretty steep price for a tire rotation when you think the dealer is taking care of you. More
by Mike
Employees Worked With
Eddy Santiago, who is no longer working there
July 23, 2013
Great service department brought my Genesis in for service i was pretty impressed with the drive in garage. I really appreciate being asked if i needed a ride home or a loaner car prior to my visit a service i was pretty impressed with the drive in garage. I really appreciate being asked if i needed a ride home or a loaner car prior to my visit and thanks for the quick car wash, but the only thing i would like Wayne Hyundai to have different services for customers who own flagships models like the Equus/Genesis like a full car wash service/armor all and vacuum..... More
by Jetboy585
Employees Worked With
Anthony
September 21, 2012
I have a 2013 Genesis Coupe. I've been having some issues with the blue tooth linking up to my phone. I initially took my car to Paramus Hyundai for service because they were closer to where I live, huge mis with the blue tooth linking up to my phone. I initially took my car to Paramus Hyundai for service because they were closer to where I live, huge mistake. Stay way from Paramus if you need service. Got to Wayne and checked in, the service staff allowed me to demonstrate my problem rather than assuming it was a problem with my phone like Paramus did. The waiting area was pristine and well lit. There was an area with bagels, coffee, and pastries with a nice older gentleman maintaining the refreshments. They had 4 PCs available for customers to browse the web on while waiting. They had more than ample seating (Paramus had maybe a dozen chairs, Wayne had about 30). The bathrooms were clean and modern. They inspected my vehicle and determined that I needed a new radio and ordered it for me (Paramus insisted that there was nothing wrong). They even washed my car for me before returning it. Seriously if you need service, go to Wayne. Night and day difference between Wayne and Paramus. Also their sales staff is great, the sales person I dealt with in May was John Trusio, definitely recommend buying from him if you're in the market for a vehicle. More
by Leafweir
November 16, 2011
I wou;ld rate this service as bad at best. My windsheild washer fluid tank was cracked in an accident. During the snowstorm the salt accumulated on the window. I got home and took glass cleaner and washed t washer fluid tank was cracked in an accident. During the snowstorm the salt accumulated on the window. I got home and took glass cleaner and washed the window with a wipere and later towel. Terrible scratches formed which should not have happened. Also scratches on driver's door window from straight up and down opening. I was told that Hyundai USA would not approve because of "outside influences. When I called Hyundai they I was told the dealer makes the decision. Basically both are blaming the other. The body shop I used to repair the car said the glass is defective. I feel the same. Also when I purchased the car they tried to sneak in the $300. option for etching the Vin# on the glass windows. This is done at the factory. It was not untill I thratened to cancel that the backed off. Then they pleaded with me to give them all top rating on the survey. I thought this was strange. I am 79 years old and I never had a window sctatch!!! NEVER!!!! More
by Ted Breg
Employees Worked With
S Roman
