The reason why I gave a 5* rating is because I’ve had many dealings with car dealerships throughout the years and every single one of them have been horrible. When you walk in the door, they ‘attack’ you like you’re their prey and I dread it every time I walk in a dealership. My husband and I weren’t ‘attacked’ when we entered Wayne Subaru, we were greeted with a ‘hello’ from two ladies and after 10 or so minutes, approached to ask if we needed any help or had any questions, when I replied that I was ‘just looking’, the ladies said no problem, if you need anything just come over.
The staff who assisted me in any way were John Picorale, Manager of Used Car sales; who connected us with Sean Donnelly, Sale/Leasing Consultant who assisted me with the choosing, test driving, all details between each vehicle I was looking at before making a decision; David Fried, the Finance man who explained every single line on the paperwork and explained about the Extended Packages and App offers as well as all the financial stuff and made sure I understood everything (and honestly this is the first time ever that I actually did understand everything!); the young man, I believe his name is Joe who showed me everything in the vehicle and what it was for and how to use it and even had me do things myself as well as setting up my blue tooth and Android App. These gentlemen were professional, friendly, patient and good humored. I felt comfortable dealing with each of them and this purchase was the first and only one that I can say was the BEST purchase experience I have ever had! I choose the 2019 Subaru Forrester Premium and I truly am enjoying my SUV!!!
Thank you Wayne Subaru for a wonderful, pleasant purchasing experience. I would definitely recommend Wayne Subaru!