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Wellesley Toyota - Service Center

4.0

43 Lifetime Service Reviews

234 Worcester Street, Wellesley, Massachusetts 02481

43 Reviews of Wellesley Toyota - Service Center

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May 23, 2018

"a long time customer"

- arnie

My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will continue to shop here in the future. An absolute pleasure!! A.W. Almquist

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Recommend Dealer
Yes
Employees Worked With
Chris Davey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Kielty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Luciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 23, 2018 -

Wellesley Toyota responded

Arnie...always a pleasure to see you and to help with any of your vehicle needs. Thanks, as always, for being a long-time customer. Looking forward to seeing you next time you're here.

May 08, 2018

"Fast caring service"

- Granny Keto

I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my wallet to pay, Bob said “on the house.” This is not the first time I have been to them and they are a fantastic service department!

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Recommend Dealer
Yes
Employees Worked With
Bob in Service helped me.
May 09, 2018 -

Wellesley Toyota responded

Our pleasure!

May 08, 2018

"service department is excellant"

- Dr Ed

I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to visit our children in 2 days. I called Wellesley Toyoto & spoke to Matt at 4:00 PM & he told me to come right in. He fit me in & refilled & checked the air conditioner while I waited until it was fixed. I have been dealing with Wellesley Toyoto for over 20 years and there service dept. has always been very accomodating.

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Recommend Dealer
Yes
Employees Worked With
Matt
May 08, 2018 -

Wellesley Toyota responded

Dr. Ed...as always, it was a pleasure to be able to help you. Glad we were able to resolve your A/C issue. Hope we have plenty more 88 degree days to come!

May 04, 2018

"Well done"

- Moi

Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was well handled.

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Recommend Dealer
Yes
Employees Worked With
Andrea, Holly, Matt
May 07, 2018 -

Wellesley Toyota responded

Moi...thanks for the kind comments about our service department team. Always happy to help you!

April 17, 2018

"Great Service Team"

- impala02

I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and have a firm understanding of what each service entails. They are clear about what parts are deteriorating and give fair estimates of when to replace each part by. My car is under warranty and they were proactive in fixing some issues that were covered, offering me a rental car for the day to address the problem.

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Recommend Dealer
Yes
Employees Worked With
Holly
Apr 17, 2018 -

Wellesley Toyota responded

Thanks very much for the great review of our Service Department. Holly and our staff are always happy to help you. Hope you continue to enjoy your 4Runner.

January 26, 2018

"26 excellent years, so far!"

- ToyotaServiceisA+

Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable miles, we bought another! Now, when it’s time to buy, we just call Wellesley Toyota because of the phenomenal Service department. We know our Wellesley Toyota vehicles (our family history count is now seven) will be perfectly and honestly cared for. Every single time!

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Recommend Dealer
Yes
Employees Worked With
Dan Viola, Justin Delusia
Jan 26, 2018 -

Wellesley Toyota responded

It's been our pleasure all these years! Thank you for being a long-time customer and we always enjoy seeing you whenever you come in!

December 18, 2017

"Responsible, committed."

- Robert Rickard

We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for me without question. Service was excellent.

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Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 19, 2017 -

Wellesley Toyota responded

Hope you're continuing to enjoy your RAV4, Robert, and we were happy to take care of the body work for you. Happy Holidays!

November 11, 2017

"Consistent excellence"

- Jonk

I purchased my first vehicle from Wellesley Toyota in 1993 and three more since. Each transaction was pleasant and professional however it is the service department that has made me a fan of this organization. From the very first oil change they have been professional, courteous and have bent over backwards to assure my satisfaction. I give Justin and his team my highest rating.

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Recommend Dealer
Yes
Employees Worked With
James Wright, Justin, Holly and Kipp
Nov 14, 2017 -

Wellesley Toyota responded

You're coming up on 25 years as a Wellesley Toyota customer! That's fantastic! Thank you so much for your loyalty over the years. It's always a pleasure to see you and to help you with all of your vehicle needs. Thanks for the great review and we'll see you again soon!

October 16, 2017

"Horrible experience"

- Highlander Owner

I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to call me to tell me there was a delay. No apology. No compensation. Their excuse was overbooking. And I missed an important meeting because of their total lack of accountability and consideration. Don't waste your money with this dealership!

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Recommend Dealer
No
Employees Worked With
Melinda something
Oct 16, 2017 -

Wellesley Toyota responded

As service manager, I want to apologize to you personally for your experience here. It is definitely standard procedure for us to let every customer know what the expected completion time will be when you drop your car off and if there are any delays we contact customers right away. If there was a breakdown in this process, please accept my apology and know that I will take this opportunity to review the process with my staff. I would like to learn more about your particular experience here and would welcome the opportunity to speak with you directly. Please call me at 781-239-6755. Thank you. James Wright

September 01, 2017

"Damaged car"

- Camry Owner

Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsibility. Please do not get work done here. It is not worth the risk.

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Recommend Dealer
No
Employees Worked With
Service Manager
Oct 05, 2017 -

Wellesley Toyota responded

We are sorry that you feel we caused damage to your Camry. We were very concerned about your issue when you told us about it and James Wright, our Assistant Service Manager, retraced the steps the vehicle had taken while it was here with you. At no point was there anything that the vehicle could have contacted blunt enough to have caused the dent that you indicated. If a scrape or a scratch does happen to a vehicle while in our care, we inform the customer and repair the vehicle immediately at our expense. One of the founding principles of Wellesley Toyota is to earn the trust and respect of our customers every day. If we are at fault for an issue, we are honest about it and resolve it. We sincerely apologize for your experience here and hope that you will allow us to earn your trust at some point in the future.

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