It was 100 degrees, I was stuck in traffic, and my car's air conditioner decided to die. What timing!!
Fortunately, Toyota of Wellesley made the situation MUCH less stressful than most other car issues I've had. Everybody I dealt with, from the first person who took my keys, to the nice gentleman who gave me a ride after dropping my car off, to the service manager Chris were extremely professional, honest, and helpful. My car ended up needing a significant amount of attention (it's 8 years old), and every step of the way was explained to me in detail. No surprises here! And I was never "pressured" into anything I didn't need, which is so refreshing! Overall it was an extremely positive experience.