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Wellesley Toyota - Service Center

4.1

46 Lifetime Service Reviews

234 Worcester Street, Wellesley, Massachusetts 02481

46 Reviews of Wellesley Toyota - Service Center

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October 13, 2018

"Diligent, no Customer Service"

- LearnFastAndWin

We had a hard to diagnose problem with "cell phone echo." Although the problem took 3 visits, and no tech bulletin to address, the dealer has been persistent to repair, including replacement no cost to us, of an expensive "head" unit. The echo now appears to have gone away and a possible root cause (entune configuration) has been identified which may lead to less time consuming diagnostics and less expensive repair procedures for other customers.

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Recommend Dealer
Yes
Employees Worked With
Terry in Service, Eric in Sales
Oct 15, 2018 -

Wellesley Toyota responded

Glad we were able to get to the bottom of the issue and resolve it for you.

September 04, 2018

"Exceptional service"

- Rabddoug

Not only are all the service representatives friendly, they are intelligent and they truly want to do a good job for you. I have been going there for 11 years and the reason I continue to go is precisely what I said above. I have never had a bad experience. Not only that, I have always had exceptional experiences.

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Recommend Dealer
Yes
Employees Worked With
James (assistant service manager, Justin (service manager), Terry McCormack
Sep 05, 2018 -

Wellesley Toyota responded

Always a pleasure to see you and to help you!

July 31, 2018

"My experience with Tang Wong was great "

- venza2009

I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledgeable and knew what to do, he also kept me up to date while I was waiting, by periodically checking in with me to let me know how things were progressing and not just having me wait and wait without any updates My experience was great and I not only recommend Wellesley Toyota, but I also recommend Tang Wong who works there, the service was great with Tang, he knows what he's doing

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Recommend Dealer
Yes
Employees Worked With
Tang Wong
Aug 01, 2018 -

Wellesley Toyota responded

Thanks for your kind comments about Tang and our service department. Glad you had a great experience.

May 23, 2018

"a long time customer"

- arnie

My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will continue to shop here in the future. An absolute pleasure!! A.W. Almquist

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Recommend Dealer
Yes
Employees Worked With
Chris Davey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Kielty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Luciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 23, 2018 -

Wellesley Toyota responded

Arnie...always a pleasure to see you and to help with any of your vehicle needs. Thanks, as always, for being a long-time customer. Looking forward to seeing you next time you're here.

May 08, 2018

"Fast caring service"

- Granny Keto

I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my wallet to pay, Bob said “on the house.” This is not the first time I have been to them and they are a fantastic service department!

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Recommend Dealer
Yes
Employees Worked With
Bob in Service helped me.
May 09, 2018 -

Wellesley Toyota responded

Our pleasure!

May 08, 2018

"service department is excellant"

- Dr Ed

I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to visit our children in 2 days. I called Wellesley Toyoto & spoke to Matt at 4:00 PM & he told me to come right in. He fit me in & refilled & checked the air conditioner while I waited until it was fixed. I have been dealing with Wellesley Toyoto for over 20 years and there service dept. has always been very accomodating.

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Recommend Dealer
Yes
Employees Worked With
Matt
May 08, 2018 -

Wellesley Toyota responded

Dr. Ed...as always, it was a pleasure to be able to help you. Glad we were able to resolve your A/C issue. Hope we have plenty more 88 degree days to come!

May 04, 2018

"Well done"

- Moi

Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was well handled.

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Recommend Dealer
Yes
Employees Worked With
Andrea, Holly, Matt
May 07, 2018 -

Wellesley Toyota responded

Moi...thanks for the kind comments about our service department team. Always happy to help you!

April 17, 2018

"Great Service Team"

- impala02

I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and have a firm understanding of what each service entails. They are clear about what parts are deteriorating and give fair estimates of when to replace each part by. My car is under warranty and they were proactive in fixing some issues that were covered, offering me a rental car for the day to address the problem.

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Recommend Dealer
Yes
Employees Worked With
Holly
Apr 17, 2018 -

Wellesley Toyota responded

Thanks very much for the great review of our Service Department. Holly and our staff are always happy to help you. Hope you continue to enjoy your 4Runner.

January 26, 2018

"26 excellent years, so far!"

- ToyotaServiceisA+

Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable miles, we bought another! Now, when it’s time to buy, we just call Wellesley Toyota because of the phenomenal Service department. We know our Wellesley Toyota vehicles (our family history count is now seven) will be perfectly and honestly cared for. Every single time!

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Recommend Dealer
Yes
Employees Worked With
Dan Viola, Justin Delusia
Jan 26, 2018 -

Wellesley Toyota responded

It's been our pleasure all these years! Thank you for being a long-time customer and we always enjoy seeing you whenever you come in!

December 18, 2017

"Responsible, committed."

- Robert Rickard

We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for me without question. Service was excellent.

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Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 19, 2017 -

Wellesley Toyota responded

Hope you're continuing to enjoy your RAV4, Robert, and we were happy to take care of the body work for you. Happy Holidays!

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