Wellesley Toyota - Service Center

Best Dealer Experience Ever I had the best dealer experience working with Jason Crede. He was professional, knowledgeable and honest. Jason made me feel comfortable not pressur I had the best dealer experience working with Jason Crede. He was professional, knowledgeable and honest. Jason made me feel comfortable not pressured and answered all my questions. When I could not get to the dealer Jason went the extra mile to accommodate my needs. I would definitely return to Toyota of Wellesley. More

Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

Great service Bought and service my Toyota at Wellesley Toyota. This dealer provides great customer service. Will be going there with my fiancé to buy another Toyo Bought and service my Toyota at Wellesley Toyota. This dealer provides great customer service. Will be going there with my fiancé to buy another Toyota to replace his 16 year old Sienna. Definitely recommend this dealer. V Stewart. More

Service appointment My experience was: A friendly, helpful, service experience, easy service appointment registration process, everything was done as requested and estim My experience was: A friendly, helpful, service experience, easy service appointment registration process, everything was done as requested and estimated. On time with no surprises. More

Diligent, no Customer Service We had a hard to diagnose problem with "cell phone echo." Although the problem took 3 visits, and no tech bulletin to address, the dealer has been per We had a hard to diagnose problem with "cell phone echo." Although the problem took 3 visits, and no tech bulletin to address, the dealer has been persistent to repair, including replacement no cost to us, of an expensive "head" unit. The echo now appears to have gone away and a possible root cause (entune configuration) has been identified which may lead to less time consuming diagnostics and less expensive repair procedures for other customers. More

Exceptional service Not only are all the service representatives friendly, they are intelligent and they truly want to do a good job for you. I have been going there for Not only are all the service representatives friendly, they are intelligent and they truly want to do a good job for you. I have been going there for 11 years and the reason I continue to go is precisely what I said above. I have never had a bad experience. Not only that, I have always had exceptional experiences. More

My experience with Tang Wong was great I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledg I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledgeable and knew what to do, he also kept me up to date while I was waiting, by periodically checking in with me to let me know how things were progressing and not just having me wait and wait without any updates My experience was great and I not only recommend Wellesley Toyota, but I also recommend Tang Wong who works there, the service was great with Tang, he knows what he's doing More

a long time customer My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will co My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will continue to shop here in the future. An absolute pleasure!! A.W. Almquist More

service department is excellant I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to visit our children in 2 days. I called Wellesley Toyoto & spoke to Matt at 4:00 PM & he told me to come right in. He fit me in & refilled & checked the air conditioner while I waited until it was fixed. I have been dealing with Wellesley Toyoto for over 20 years and there service dept. has always been very accomodating. More

Fast caring service I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my wallet to pay, Bob said “on the house.” This is not the first time I have been to them and they are a fantastic service department! More