Wellesley Volkswagen - Service Center

Drew helps me with the alignment Service quite well . Nice guy polite and knowledgeable! My car even got washed after the service. Thanks a lot! Nice guy polite and knowledgeable! My car even got washed after the service. Thanks a lot! More

Mike, Drew and the entire service staff were friendly and helpful. The video I received of the work on my car was a super added touch. Thank you helpful. The video I received of the work on my car was a super added touch. Thank you More

I needed help right away and the team responded quickly and professionally. Thank you to all involved. and professionally. Thank you to all involved. More

Drew handled my car service with expertise and was very easy to get in touch with. easy to get in touch with. More

Karl was great at communicating about service bottlenecks for the ID.4 and rescheduling my appointment promptly. Prior agreement on a fix to some seat damage was honored and completed as promised. for the ID.4 and rescheduling my appointment promptly. Prior agreement on a fix to some seat damage was honored and completed as promised. More

Drew is awesome! He has been very helpful with my car and my husband's car. Wellesley VW seems very honest and we appreciate that so much. He has been very helpful with my car and my husband's car. Wellesley VW seems very honest and we appreciate that so much. More

Great response to all my questions. Was very clear and helpful. Car was ready before time!!! Was very clear and helpful. Car was ready before time!!! More

Always great customer service and work is always done with great care and with attention to detail with great care and with attention to detail More

I had to call after 3 months to see if the part you needed to order had come in. You should have called when it arrived and didn't. Then you scheduled an appointment which you then cancelled and delaye needed to order had come in. You should have called when it arrived and didn't. Then you scheduled an appointment which you then cancelled and delayed three weeks. The problem was not fixed after a day and a half because it needed a part you didn't have in stock. It's now back ordered, another 5-6 week delay. More

After buying a 2020 Jetta at the Wellesley dealership, several days later the steering wheel locked. Karl and service team, did everything they could to get the new parts and the car back on the road--fas several days later the steering wheel locked. Karl and service team, did everything they could to get the new parts and the car back on the road--faster than it seemed possible initially. Quick loaner car availability. Great communication. Much appreciated. More