Werner Mazda

Excellent experience This was my first visit to Werner Mazda, I live in Massachusetts and purchased my 2018 Mazda CX5 in Massachusetts. I decided to give Werner Mazda a tr This was my first visit to Werner Mazda, I live in Massachusetts and purchased my 2018 Mazda CX5 in Massachusetts. I decided to give Werner Mazda a try in servicing my vehicle. The service adviser was expecting me and greeted me by name -- I was scheduled for an oil change and tire rotation - I asked him since I have 22,000 miles on the vehicle could he recommend any additional services --- he suggested an alignment --- a service that he and Werner recommend be performed annually. I took his advice --- It turned out that my alignment was outside of specifications - the service technician corrected the issue. My vehicle was returned to me cleaner than when I entered the service department (they performed a courtesy exterior wash). The cost of the service was less than I expected -- the service adviser applied a $20 discount to my invoice. The waiting area was comfortable,it has a TV, magazines to read, coffee, fruit and other snacks that are free to customers. I will return for additional service because the work was done professionally at a fair price and I was treated with respect. More

Great Dealership This was one of the fastest, best car buying experience I have ever had the pleasure of being a part of. From the minute I pulled on to the lot until This was one of the fastest, best car buying experience I have ever had the pleasure of being a part of. From the minute I pulled on to the lot until I left they treated me and my kids great. They didnt take my 7yr olds 5 dollar offer for the new CX-3 inside but we all had a great time, and I scored a great pre-owned CX-9 for a fantastic price and rate. I look forward to seeing the service department and returning in the future. More

Disappointing We purchased a new car there at Werner. The sales staff was awesome. We were treated respectfully with no high pressure. At the time of the sale, we a We purchased a new car there at Werner. The sales staff was awesome. We were treated respectfully with no high pressure. At the time of the sale, we also ordered a remote car starter and worked it into the contract. We were also promised a complete detailing of the new car to be done when the remote starter was installed. After a week, we didn't hear from anyone about scheduling the installation. I called to speak to service, who was too busy to take my call, so I left a message to call me back. No one did. The next day, I called again and spoke to someone who scheduled my appointment. We dropped the car off overnight for the work to be done. At around 4:00 PM the next day I called to check the status of the work. I was told they were just finishing up. I came in to pick the car up, the service associate handed me the keys and said thank you. I asked him "where's my car?" to which he replied "it should be right outside". It wasn't. I had to ask him again to please go find my car and bring it around front. He did. My car was filthy! It was covered in pollen and had not even been vacuumed, let alone detailed. I'm very disappointed with the level of service after the sale. I ordinarily purchase a new car every 3 or 4 years but I won't be returning to Werner. More

LOVE our new Mazda CX 5 We had a great experience at Werner and our salesperson David was very knowledgeable. Would highly recommend David when you are ready for your next ca We had a great experience at Werner and our salesperson David was very knowledgeable. Would highly recommend David when you are ready for your next car! More

Professional and Friendly! We can't say enough good things about our first experience of buying a new family car in 20 years. I would highly recommend Cameron and the staff at We can't say enough good things about our first experience of buying a new family car in 20 years. I would highly recommend Cameron and the staff at Werner. More

Best car buying experience I have ever had Roger was amazing. I would absolutely recommend him to a friend. The entire team was just a pleasure to work with. From Roger in sales to Rich in man Roger was amazing. I would absolutely recommend him to a friend. The entire team was just a pleasure to work with. From Roger in sales to Rich in management as and Jay in finance. The whole process was painless. I could not thank them enough. Roger everything even gave us a lunch suggestion and that was great. Highly recommend these guys. More

Great service The service was great, the staff was very helpful. They were excellent at answering all my questions. I was very happy with my vehicle purchase and I The service was great, the staff was very helpful. They were excellent at answering all my questions. I was very happy with my vehicle purchase and I would recommend future car buyers choose Werner Mazda. More

Amazing, caring The people at Werner truly care and want to make sure you’re driving a safe vehicle. They go above and beyond what they have to. The people at Werner truly care and want to make sure you’re driving a safe vehicle. They go above and beyond what they have to. More

Good experience Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. More

Very easy and stress free experience! This was probably the least stressful experience I’ve had buying a car. The whole team was great from Roger to Jay, to the manager Nick (I’m sorry I f This was probably the least stressful experience I’ve had buying a car. The whole team was great from Roger to Jay, to the manager Nick (I’m sorry I forgot his name). I never felt pressure, and everyone was very down to earth and easy to work with. No BS sales tactics like I’ve experienced at other dealerships in the area. I look forward to working with Werner Mazda for the next several years as I get my new CX-9 serviced! More