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West Hills Kia - Service Center

Bremerton, WA

4.3
27 Lifetime Reviews Review Dealership

27 Reviews of West Hills Kia - Service Center

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December 23, 2020

"From those working in the maintenance department to the..."

- NewCarOwner

From those working in the maintenance department to the finance people, all are great to work with! They are friendly and very customer service oriented.

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Recommend Dealer
Yes
Employees Worked With
October 06, 2020

"I bought my 4th Kia today. Went in for service on my car...."

- campbell0713

I bought my 4th Kia today. Went in for service on my car. While waiting I looked at new cars. Drew came and showed me new Souls and Seltos. He is very knowledgeable and professional. My garage is small and needs a car that fits. He drove me to my home to see if the Seltos fit. It did ! Drew was so helpful and I felt very comfortable working with him. I absolutely recommend West Hills Kia and Drew Kohlbeck !

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Recommend Dealer
Yes
Employees Worked With
Oct 06, 2020 -

West Hills Kia responded

Thank you so much for the incredible review and recommendation!

August 18, 2020

"Absolutely awful. Forgot to put my drain plug back and..."

- Fkia

Absolutely awful. Forgot to put my drain plug back and fried my engine. and are handling the situation quite poorly. Will never be coming back.

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Recommend Dealer
No
Employees Worked With
Other Employees : Richard Palmer, Matt Wright
Aug 18, 2020 -

West Hills Kia responded

Thank you for the feedback. We are terribly sorry that your experience has not been remarkable. I have elevated this to our management team who should be reaching out to you in hopes of resolving this. We apologize for any inconvenience or stress that we may have caused and look forward to moving your experience in a more positive direction.

Aug 18, 2020 -

Fkia responded

No point. Don’t want anything to do with you guys ever again

June 12, 2020

"Wow, The West Hills Kia Service Center went above and..."

- Justinpdx2

Wow, The West Hills Kia Service Center went above and beyond and made sure to have my tire in stock and really gave white glove service and i also noticed that other customer's were also being treated with extraordinary service. I am glad to see that West Hills Kia has improved their service and are back to being a customer oriented team. Back to a five star relting for great customer service and attention to detail by all of the staff.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Richard Palmer, Matt Wright
Jun 12, 2020 -

West Hills Kia responded

Thank you so much for the positive feedback on your experience with us! We greatly appreciate you taking the time to leave us such a wonderful review!

January 04, 2020

"Very helpful and professional towards my concerns. "

- kkirchoffner

The service department is very acute and knowledgeable to your problems. Timely responses and the service people make it the least painful. This can't be said of the sales department. Very pushy and not willing to negotiate. I walked out on the salesman and sales manager two months go despite their determination to sell vehicle with little regard to buyer. Once again, love the service department personnel. Courteous and thoughtful thru the entire process. Truc Nguyen had a constant smile and excellent attitude.

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Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
Jan 06, 2020 -

West Hills Kia responded

We are so glad to hear that you found your experience with us to be more than pleasant!

November 14, 2019

"Amazing experience"

- Nursebecky

Came in for service, but really needed a new car. I was greeted immediately when I drove up by a lovely young woman. Chris helped me get checked in and had Theresa introduce me to the sales staff. We’ve had a very difficult year and my husband has become quite disabled and needs a walker or wheelchair full-time. He also is a big guy. Mike Jones became our angel and guided us to a new Sportage that meets our new transportation needs. Managing staff helped with financing we can manage and Joyce at Allstate provided excellent insurance coverage for both the new car and our home. This was not our “first rodeo” with car purchasing, but has been the most kind and caring experience we have ever had. Mike even followed me back home to get my husband’s signature on the paperwork. He was able to get into the new car from his walker ON HIS OWN and had leg room to stretch out and head room to spare! What a joy and relief! Thank you to our angel, Mike, and the team.

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Recommend Dealer
Yes
Employees Worked With
Michael Jones
September 18, 2018

"Lengthy but good"

- Niro

Great people to deal with. For the price of the vehicle a few free accessories offered would have been nice and a couple free car washes. :)

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Recommend Dealer
Yes
Employees Worked With
Terry messenger, Magdy Boules
Sep 20, 2018 -

West Hills Kia responded

Thank you so much for your kind review!! We couldn't do it without you!

January 31, 2017

"Top notch service department"

- dove7girl

Matthew has been a great service rep who treats folks with effeciency, friendliness and care. Thanks Matt! You make the time spent in the waiting room more bearable!

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Recommend Dealer
Yes
Employees Worked With
Roy Velasquez, Matthew Coulson, Shawn Kelley
Feb 03, 2017 -

West Hills Kia responded

Thank you for sharing your experiences with our store! We will be sure to pass along your kind words to Matthew!

September 04, 2016

"Kia Soul is my favorite car yet!"

- Jenny E

This is my second Kia Soul, and I love the new features in my Plus model. My sales associate was great, and fun to spend time with. He walked me through the purchase process every step of the way, and I got exactly what I was hoping for with the new deal. West Hills Kia is my go-to Dealership from here on out!

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Recommend Dealer
Yes
Employees Worked With
Roy Velasquez, Matt Wright, Shawn Kelley, Bryan Scott
August 05, 2014

"If I could give 10 stars, I would. Best Service Department"

- rosirodrig

In an age when "Customer Service" is a thing of the past, you folks have upted that and will be a 'hard act to follow' as I continue my travels. My main guy was Matt in your service department. A true professional in every sense of the word. I read the reviews on the other West Hills KIA site, and agree 100%. He explained details to the 'inth' degree, answered all questions even some I did not know to ask, and when more time was needed to complete the job, he personally called every day with an update. I am the satisfied owner of a 2004 KIA Sorento which I bought new in New Mexico. I travel a lot and your dealership, especially your Service Department, is the BEST I have encountered. A premier service organization! Your skilled mechanic has breathed new life into my KIA. If I could give 10 stars to all, I would. Thank You! Rosi Rodriguez

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Recommend Dealer
Yes
Employees Worked With
Skilled Mechanic who gave my KIA a new life! Please thank him for me!, Matt Wright
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