West Houston INFINITI

The people who work there are very professional and attentive, I felt very satisfied with the service, I definitely recommend them attentive, I felt very satisfied with the service, I definitely recommend them More

⚠️‼West Houston Infiniti's service department operates with an alarming disregard for honesty and customer satisfaction.‼⚠️ From deceitful practices to outright malpractices, this establishment has shown with an alarming disregard for honesty and customer satisfaction.‼⚠️ From deceitful practices to outright malpractices, this establishment has shown a complete lack of integrity. The issues begin with their quoting process, where customers are provided with estimates that are far from accurate. It seems like a deliberate attempt to lure individuals in, only to hit them with inflated charges later. This kind of dishonesty is unacceptable and demonstrates a blatant disregard for customer trust. Even more concerning is the incompetence displayed in their work. Jobs are not completed correctly, and when confronted with the errors, the service department seems uninterested in rectifying their mistakes. This lack of accountability is appalling and leaves customers with vehicles that are far from the promised standard. Customer service is at an abysmal low. The staff appears indifferent and unwilling to address concerns. It's as if they believe they can get away with subpar service without consequences. Their dismissive attitude is infuriating, leaving customers dissatisfied and frustrated. What's worse is the utter irresponsibility exhibited by the service department. Rather than taking ownership of their errors, they choose to avoid dealing with the issues altogether. This level of negligence is inexcusable and speaks volumes about their commitment to customer satisfaction. In summary, West Houston Infiniti's service department is a prime example of how not to conduct business. Deceptive practices, shoddy workmanship, low customer service standards, and an utter lack of accountability make this establishment one to avoid. Save yourself the headache and choose a service department that values honesty, competence, and customer satisfaction. More

Very helpful and knowledgeable. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. More

⚠️⚠️⚠️ WARNING: AVOID WEST HOUSTON INFINITY ⚠️⚠️⚠️ My experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The leve experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The level of incompetence and dishonesty displayed by their staff, especially service advisor Jerry Singh and manager Josh Jacob, is beyond unacceptable. I initially brought in my 2020 Infinity Q60 for a windshield wiper system malfunction, assuming it would be covered under the factory warranty. However, Jerry Singh conveniently failed to inform me that the warranty expired on the very day I brought in my car initially. This lack of transparency speaks volumes about the lack of integrity. Despite my discomfort, I proceeded with the $875 repair. To add insult to injury, upon picking up my car, I discovered new damage to the driver-side fender and bumper areas. When I confronted the manager, Josh Jacob, about this issue, he became condescending and obnoxious, showing zero customer service skills. They shamelessly insisted the damage was pre-existing, despite clear evidence proving otherwise. The service manager, Terry Landry, showed no concern or accountability. I have a trove of evidence, including photos and security camera footage, proving the damage occurred while my car was in their care. I implore anyone considering West Houston Infinity for service or purchase to think twice. This establishment lacks integrity, honesty, and basic customer service. Save yourself the headache and go elsewhere for your automotive needs. You've been warned! ⚠️⚠️⚠️ More

Great service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. More

Great Service! Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. More

Had the best experience at Infiniti West , I would most definitely recommend to friends and family. definitely recommend to friends and family. More

Clean facilities. I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaint I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaints. More

The best dealership in town. Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole t Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole thing took under an hour.I've gone back several times and the experience is always the best. More

DO NOT BRING YOUR CAR HERE FOR SERVICE! !! I asked if I could pick up my car the next day because it wasn’t ready until 5pm in the middle of rush hour. Mr. Landry, the service manager, deman !! I asked if I could pick up my car the next day because it wasn’t ready until 5pm in the middle of rush hour. Mr. Landry, the service manager, demanded the loaner be brought back that day so they can service it. I know xxxx well they are not servicing a loaner at 5 pm on a Friday. Also I get there and my car is not even ready and now while I’m waiting I’m writing this review. I’ll now do my business at Southwest Infiniti! More