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West Point Buick GMC - Service Center

4.8

25 Lifetime Service Reviews

16835 Katy Freeway, Houston, Texas 77094

25 Reviews of West Point Buick GMC - Service Center

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November 28, 2018

"Excellent Service Center"

- jkskb

I've been going here for service since buying my new vehicle. They are always so nice and responsive. Bill Schoenfeldt is the best Service Advisor I have ever dealt with. He clearly cares about the job he does and it reflects in the service he provides to his clients. I currently have a GMC Yukon Denali and I was considering changing car brands soon. Because of Bill, I now think I'll stay with GM and I'll go with a Buick Enclave.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Schoenfeldt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 30, 2018 -

West Point Buick GMC responded

Thank you for the awesome feedback! You're right, Bill is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

August 17, 2018

"We had the AC on our Buick Encore fixed."

- Mark

Our service manager, Roman was very easy to work with. He asked good questions and made notes. He was also able to get us a loaner car when other managers could not. Our vehicle was fixed quickly. We had a few other items serviced, but not feel pressured to get more done. I did not wait long st all to pick up my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Roman Valderrama
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

West Point Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

August 06, 2018

"Great ability to cater to customer’s needs"

- Khdecuir

I work with Tom and he’s been great at communicating what’s going kn with my vehicle and offering honest suggestions on services needed. He also does a great job at finding ways to offer loaner cars whenever they are available. I come to this dealership mainly because I trust Tom.

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Recommend Dealer
Yes
Employees Worked With
Tom
Aug 06, 2018 -

West Point Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

August 03, 2018

"Very Professional and friendly"

- Kpasso

Mehran Abedini was very helpful ,courteous and willing to help answer all my questions. Very nice! Dealership very clean And all of the employees were very nice and friendly

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Recommend Dealer
Yes
Employees Worked With
Mehran Abedini
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

West Point Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

July 05, 2018

"Great Service"

- Katy, TX

Every time I visit this dealership, I get exceptional service. Thanks to Bill Schoenfeldt, and the shop team! I always am greeted with a smile. I did recently have difficulty with parts matching even though they were what was specified according to the VIN. However, the team at Westpoint was helpful through my own repair.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Schoenfeldt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Patrick Clifford
June 26, 2018

"Great Service"

- Alemancm92

First time visiting this dealership. Had the best service, I spoked to Tom Ryan over the phone before arriving he told me it was a hour wait for an oil changed. Got there 10 minutes later and had the chance to talk Tom personally. He took care of all the service for my trucks oil changed. Honestly I could say I had better service for where I originally bought my truck. Definitely would come back for service, and maybe to buy another truck here. Keep up the good work. Thanks a lot Tom Ryan. God bless!

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Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 27, 2018 -

West Point Buick GMC responded

Thanks for the wonderful review! Tom is an invaluable member of our team and he truly exemplifies our commitment to customer care. We look forward to helping you again with any automotive needs in the future. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

June 25, 2018

"window replacement"

- sandersyukon

Tom and the service department were very helpful and did a great job for us. The turnaround was awesome. We had a window broken out late Friday afternoon. We called Tom in service, he arranged a tow service and called us first thing Monday. The car was ready on Tuesday. Great service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2018 -

West Point Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

June 20, 2018

"Warranty work on my 2013 Terrain."

- SteveW

They were very responsive and professional. Tom Ryan was very helpful and clear in his explanation of the warranty service done. Also showed me some additional options without high pressure. I will definitely go back for regular service. The pricing quoted was very competitive. I felt confident dealing with them.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 20, 2018 -

West Point Buick GMC responded

We are so glad we could take care of all of your needs at West Point Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

June 19, 2018

"Great Service"

- Chevyblue611

Great service. Tom was very responsive, attentive and helpful in his approach. Would recommend. Provided great advice and did not feel like he was trying to take advantage.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 20, 2018 -

West Point Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

June 19, 2018

"Thank Y'all!"

- Yourewelcome

Every time that I come in for corrective or preventative maintenance on my GMC, Tom Ryan delivers friendly and fast customer service (which is rare these days).

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Ryan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 20, 2018 -

West Point Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Randy Bowman Assistant General Manager (281) 579-4300 rbowman@westpointbuickgmc.com

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